Marouane Mouzaroual

Assisted customers through phone calls, emails, and chats, providing product knowledge and resolving inquiries. Suggested improvements to internal processes to enhance customer satisfaction.

Provided customer support via various channels and moderated social media content, ensuring adherence to client guidelines.

Maintained customer accounts, resolved service problems, and generated sales leads while ensuring customer satisfaction.

Liaised between Sales, Customer Service, and Vendors, responsible for day-to-day purchasing of IT software and hardware under tight deadlines.

Led contact for partner accounts, building strong customer relationships and overseeing account management to maximize profit.

Serviced English and French speaking customers, resolving non-technical issues and managing customer cases for effective follow-up.

Implemented cost-saving measures and improved filing systems while providing translation services.

Analyzed and reviewed user-generated content while adhering to strict client guidelines and providing documentation for interactions.

Handled inbound and outbound calls for the Obama care Program, providing guidance and qualifying leads.

Managed import and export operations, ensuring compliance with regulations.

Conducted outbound calls to potential customers, promoting services and generating leads.

Maintained the company filing system, managed calls and correspondence, and prepared necessary documents.

Studied to become a Customs and Logistics Agent, focusing on the principles and practices of customs regulations and logistics management.

Completed IELTS and TOIC certifications to enhance English language proficiency for academic and professional purposes.

Pursued an Associate Degree in Economics, covering various economic theories and practices, though did not graduate.