Open to opportunities

moon Bleu

@moonbleu

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High-performing executive assistant passionate about e-commerce and marketing.

Morocco

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What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth.

I am a high-performing executive assistant with over 2 years of experience in e-commerce and marketing. My journey has been marked by a commitment to enhancing organizational outcomes through exceptional customer service and problem-solving skills. I thrive in collaborative environments, working closely with cross-functional teams to tackle complex challenges and drive continuous improvement.

In my current role as an Ecommerce and Marketing Virtual Assistant, I manage product listings across various marketplaces, analyze marketing campaign data, and conduct research to identify new business opportunities. My previous experiences in customer service and human resources have equipped me with a strong foundation in communication and organizational skills, enabling me to contribute effectively to team success.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce and Marketing Virtual Assistant

Current

Freelance

Jul 2020 - Present (4 years 11 months)

Managed content creation and product listings across various marketplaces, analyzed marketing campaign data, and conducted research for new business opportunities. Collaborated with teams to ensure timely product arrivals and managed social media.

Content Creation Data Analysis Social Media Management Market Research Customer Service Problem Solving Team Collaboration Time Management Marketing Strategy

Customer Service Representative

Wafa Cash

Mar 2017 - Jan 2020 (2 years 10 months)

Processed customer transactions including cash deposits, withdrawals, and transfers. Handled inquiries and resolved discrepancies regarding customer accounts.

Customer Service Problem Solving Communication Account Management Data Entry Conflict Resolution Time Management

Front Desk Receptionist

Centre of Vacancy Bank Al-Maghrib

Jun 2015 - Sep 2016 (1 year 3 months)

Registered guests, assigned rooms, and provided information about hotel services. Handled guest inquiries and complaints, and processed payments.

Customer Service Communication Problem Solving Payment Processing Time Management Multitasking Conflict Resolution

Human Resources Assistant

Gestion Technique des Eaux

Dec 2012 - Oct 2013 (10 months)

Processed and registered personnel documentation, maintained filing systems, and responded to inquiries regarding personnel matters.

Human Resources Documentation Data Entry Communication Problem Solving Report Preparation Time Management Customer Service

Intern in the Financial Department

Hôtel Sofitel

Dec 2009 - Feb 2010 (2 months)

Calculated and prepared financial documents, responded to customer inquiries, and maintained good customer relations.

Accounting Financial Reporting Customer Service Data Entry Problem Solving Communication Time Management Microsoft Office Team Collaboration

Cashier

Marjan Market

Jun 2009 - Aug 2009 (2 months)

Greeted customers, established prices, and processed payments using cash registers. Handled foreign currency exchanges.

Customer Service Payment Processing Communication Time Management Problem Solving Multitasking Sales Teamwork

Education

Degrees, certifications, and relevant coursework

High School Derfoufi

Baccalauréat, Modern Literature

Completed Baccalauréat in Modern Literature, focusing on developing critical thinking and analytical skills through the study of various literary works.