Open to opportunities

Rania agouzzi

@raniaagouzzi

Message

Sales and customer service professional skilled in prospecting, content management, and client communication.

Morocco

Message

What I'm looking for

I seek a role where I can leverage sales development and customer service skills, contribute to content and community growth, and collaborate within a supportive, growth-oriented team.

I am a results-driven sales development and customer service professional with experience qualifying leads, setting appointments, and nurturing client relationships to support revenue growth.

I combine a background in social media and community management with content editing experience, having created and managed content strategies that improved engagement and communication.

I hold an Associate degree in Graphic Design and bring strong administrative, SEO-aware, proactive communication, problem-solving, and teamwork skills, fluent in English, French, and Arabic.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

PigeeInc.

Oct 2024 - Present (11 months)

Prospected and qualified leads, set appointments for the sales team, and nurtured relationships to advance prospects through the sales pipeline since October 2024.

Lead Generation Prospecting Cold Outreach CRM Qualification Appointment Setting Relationship Building

Customer Service Representative

Concentrix

Apr 2023 - Sep 2024 (1 year 5 months)

Assisted customers with inquiries, resolved issues, processed orders, and handled escalations to ensure customer satisfaction from April 2023 to September 2024.

Customer Service Order Processing Escalation Management Communication Complaint Handling CRM