TMTaha Machrouh
@tahamachrouh
Dynamic marketing professional with expertise in customer support.
MoroccoWhat I'm looking for
I am a dedicated marketing professional with a strong foundation in customer support and sales. My educational background includes a Bachelor’s degree in Marketing from the University of Haute-Alsace and specialized training in Business Management. I have honed my skills through various roles, including Sales Executive Assistant and Customer Care Agent, where I consistently delivered exceptional service and support.
Throughout my career, I have developed a keen understanding of customer needs and effective communication strategies. My experience at HUMANIA BPO and SITEL GROUP has equipped me with the ability to adapt to different customer scenarios, ensuring satisfaction and loyalty. I am passionate about leveraging my skills in a dynamic environment that values professionalism and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Konnecta
Jan 2024 - May 2024 (4 months)
Provided direct customer support, addressing inquiries and resolving issues to ensure customer satisfaction. Managed communication channels and maintained accurate customer records.
Sales Executive Assistant
Hal'gro Consulting
Oct 2022 - Mar 2023 (5 months)
Assisted sales executives with administrative tasks, preparing presentations and reports. Coordinated meetings and managed schedules to support sales team productivity.
Customer Care Agent
Sitel Group
Aug 2022 - Oct 2022 (2 months)
Handled customer inquiries and provided comprehensive support, ensuring high levels of customer satisfaction. Resolved complex issues and escalated problems when necessary to appropriate teams.
Backoffice Agent
Tersea
Jan 2022 - Jul 2022 (6 months)
Managed back-office operations, ensuring data accuracy and efficient processing of information. Supported various departments by handling administrative tasks and maintaining organized records.
Sales Agent/Customer Support
Humania BPO
Jan 2020 - Mar 2020 (2 months)
Provided sales support and customer service, addressing client inquiries and resolving issues efficiently. Assisted in achieving sales targets by engaging with potential customers and promoting services.
Education
Degrees, certifications, and relevant coursework
Adalia School of Business - University of Haute-Alsace
Bachelor degree, Marketing Fondamental
Obtained a Bachelor's degree in Marketing Fondamental from Adalia School of Business, University of Haute-Alsace.
Taha Machrouh EGIS
Specialized technician, Business Management
Completed a specialized technician program in Business Management.
Technical High School Of Mohammedia
Baccalauréat, Technical Electric Science
Achieved a Baccalauréat in technical electric science.
HAHubspot Academy
Certificat, Social Media
Completed a certification in social media from Hubspot Academy.
Availability
Location
MoroccoAuthorized to work in
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