Open to opportunities

Ibtissam Naim

@ibtissamnaim

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Experienced hospitality professional with strong organizational and customer service skills.

Morocco

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What I'm looking for

I am looking for a remote position that values teamwork and offers opportunities for growth.

I am a dedicated professional with a degree in Management and Administration, specializing in the hospitality sector. With a year of experience as a Reservation Sales Agent in the Marketing Department at École hôtelière de Lausanne, I have honed my skills in customer service, organizational management, and effective communication. My role involved managing reservations, responding to inquiries, and providing tailored offers to meet diverse client needs, ensuring a high level of customer satisfaction.

Throughout my career, I have demonstrated my ability to thrive in multicultural environments, working autonomously and proactively. I have collaborated with various operational departments to enhance the customer experience, organized internal services, and managed events. My fluency in French, English, and Arabic allows me to communicate effectively with a wide range of clients, further enhancing my ability to contribute positively to any team.

I am passionate about continuous learning and have recently completed a certification in SEO, which complements my strong administrative skills and adaptability. I am eager to bring my professionalism and attention to detail to a remote position where I can further develop my career in hospitality.

Experience

Work history, roles, and key accomplishments

Reservation & Marketing Intern

Atlas Sky Casa Airport

Jan 2024 - Present (1 year 6 months)

Contributed to reservation and marketing efforts, supporting promotional activities and client engagement. Assisted in developing and implementing marketing strategies to attract and retain customers.

Marketing Support Client Engagement Promotional Activities Digital Marketing

Reservation and E-commerce

Hotel Idou Anfa

Jan 2023 - Present (2 years 6 months)

Handled reservation processes and managed e-commerce platforms for the hotel. Optimized online booking systems and ensured a seamless customer experience.

Customer Experience Digital Marketing

Accounting Intern

Bing Ing Company

Jan 2023 - Present (2 years 6 months)

Assisted with various accounting tasks, including data entry and financial record keeping. Supported the accounting department in maintaining accurate financial reports.

Accounting Data Entry Record keeping Bookkeeping Administrative Support

Inventory and Control

Palmeraie Country Club Bouskoura

Jan 2022 - Present (3 years 6 months)

Managed inventory and controlled stock levels to ensure efficient operations. Implemented inventory management best practices to minimize waste and optimize resource allocation.

Inventory Management Stock Control Data Entry

Reservation Sales Agent, Marketing

Atlas Sky Hotel / Relax Airport

Jan 2021 - Present (4 years 6 months)

Managed full reservation cycles, including handling calls, email inquiries, and crafting personalized offers for diverse client segments. Conducted commercial follow-ups, negotiated rates, and managed customer loyalty for national and international clients. Organized internal services, seminars, and events, while preparing occupancy schedules and coordinating with other departments.

Customer Service Commercial Negotiation Event Planning Marketing Strategy Microsoft Office Suite

Sales Assistant

Hotel Adagio

Jan 2019 - Present (6 years 6 months)

Assisted the sales team with various tasks, contributing to the overall sales objectives of the hotel. Supported the sales department in daily operations and client interactions.

Sales Support Administrative Assistance Hotel Operations Communication

Education

Degrees, certifications, and relevant coursework

Specialized Institute of Hospitality and Catering – Polo

Bac+2, Hotel Management

Obtained a Bac+2 in Hotel Management, focusing on comprehensive hospitality operations. Gained practical experience in various aspects of hotel administration and customer service.

Lycée Ibno banaa el morakochi

Baccalaureate, Life and Earth Sciences

Completed a Baccalaureate in Life and Earth Sciences, providing a strong foundation in scientific principles. Developed analytical and critical thinking skills.

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École hôtelière de Lausanne (EHL)

Professional Certification, Hotel Administration

Completed a professional certification in Hotel Administration, gaining expertise in managing hotel operations and services. Developed strong organizational and administrative skills relevant to the hospitality industry.