Grace Obot

I am an operations-focused human resources specialist and dispatcher with a strong background in customer service, scheduling, and process optimization. I have successfully managed HR policies, benefits administration, recruitment, and performance reviews while supporting operational goals in fast-paced environments.

My experience includes dispatching and coordinating technicians in real time, building and adjusting daily schedules, and tracking technician performance to improve workflow efficiency. I bring hands-on technical support and sales experience from roles in customer service and web hosting, where I diagnosed technical issues, de-escalated concerns, and drove revenue through consultative selling.

I am a self-starter with strong communication, organizational, and analytical skills, comfortable working under pressure and leading teams to meet targets. I seek roles where I can combine HR expertise, operational coordination, and customer-focused problem solving to improve processes and support business goals.