Dee User
@deeuser8
Human Resources Generalist combining employee relations, HR operations, and customer-focused support to drive compliant, efficient service.
United StatesWhat I'm looking for
I’m a Human Resources Generalist with 8+ years of experience across HR operations, employee relations, administration, and customer experience. I bring a strong people-first approach alongside reliable process execution in fast-paced, service-driven environments.
In my HR roles, I manage the full employee lifecycle—onboarding, development, and offboarding—while leading employee relations activities such as disciplinary hearings, investigations, and conflict resolution. I also handle HRIS records management to ensure data accuracy and compliance, prepare confidential HR reports, and coordinate HR communications with internal stakeholders.
Alongside HR, I’ve built a solid customer support background, delivering assistance via live chat and email, performing content moderation, and maintaining quality standards while meeting KPIs. I’m proficient with CRM and support systems like Salesforce, Zendesk, and Freshdesk, and I focus on continuous process improvement to strengthen both employee and customer experiences.
Experience
Work history, roles, and key accomplishments
-Managed the full employee lifecycle, including onboarding, development, and offboarding.
-Led employee relations processes, including disciplinary hearings, investigations, and conflict resolution.
-Conducted exit interviews and analyzed feedback to improve employee experience.
-Managed HRIS records, ensuring employee data accuracy and compliance.
-Coordinated HR communications with cluster partn
-Provided administrative support to the HR department.
-Coordinated onboarding activities for new employees.
-Maintained employee records and HR documentation.
-Assisted with employee engagement initiatives and company events.
-Scheduled interviews, meetings, and HR presentations.
-Supported HR compliance by ensuring documentation was complete and up to date.
-Responded to employee queries regardi
-Delivered customer support through live chat and email.
-Performed content moderation to ensure platform compliance.
-Verified customer and employer information for accuracy.
-Resolved customer issues while maintaining high satisfaction scores.
-Trained and mentored new customer service agents.
-Escalated complex customer concerns to relevant departments.
-Maintained quality standards and consist
-Managed inbound customer enquiries across multiple communication channels.
-Resolved customer issues efficiently while maintaining service excellence.
-Processed customer information accurately in internal systems.
-Maintained detailed service logs and operational records.
-Collaborated with internal teams to ensure timely issue resolution.
-Consistently achieved customer service and productivity
-Managed customer service administration and appointment scheduling.
-Prepared monthly operational and performance reports.
-Captured and maintained accurate business data.
-Supported daily administrative and commercial operations.
-Maintained documentation and ensured data accuracy.
-Assisted with process improvements to enhance operational efficiency.
-Conducted outbound sales of vehicle tracking services.
-Managed high-volume outbound calls while maintaining service quality.
-Achieved and exceeded individual sales KPIs and targets.
-Updated CRM systems with accurate customer interactions and sales information.
-Built customer relationships through consultative selling.
-Handled objections professionally and closed sales opportunities.
Provided customer service support as a Customer Service Representative.
Sales,inbound and outbound
Education
Degrees, certifications, and relevant coursework
Cornerstone Institute
Undergraduate, PSYCHOLOGY
2019 - 2023
Cornerstone Institute
Psychology, Psychology
Aloe high school
Matric
2008 - 2011
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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