Open to opportunities

Ada Chukwuemeka

@adachukwuemeka

Customer service professional specializing in patient engagement, HIPAA-compliant administration, and high-volume inbound support.

United States

Message

What I'm looking for

I’m looking for a role where I can support high-volume inbound needs, improve patient access to care, and use HIPAA-compliant administration and scheduling to resolve inquiries quickly, accurately, and with strong service quality in a metrics-driven environment.

I’m a customer service professional with over 8 years of experience across high-volume call center operations and healthcare administration. I focus on improving patient access to care by handling inbound calling with active listening, meticulous data entry, and fast, accurate resolution.

In my current role as a Customer Service Rep, I answer inbound calls and dispatch technicians based on priority and skill level while strictly adhering to service level agreements. I also manage complex daily schedules in real-time, navigate internal databases and CRM systems, and document customer interactions with high accuracy to drive proactive service outcomes.

Previously, I served as a Human Resources Specialist Manager at CVS Health (Wipro LLC), managing healthcare administration policies and procedures to ensure compliance with HIPAA and industry standards. Before that, I worked as an Sr. Customer Service Specialist at AT&T and provided technical support as a Senior Web Advisor at HostGator—consistently de-escalating issues, navigating billing and service systems, and meeting performance targets in metrics-driven environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Radiant Plumbing & Air Conditioning

Oct 2024 - Present (1 year 8 months)

Answered high-priority inbound calls and dispatched technicians while adhering to service level agreements. Managed real-time schedules, maintained accurate CRM/database records, and documented customer interactions to resolve service issues proactively.

Inbound Calls CRM Software

Human Resources Specialist

CVS Health (Wipro LLC)

Oct 2022 - Jun 2025 (2 years 8 months)

Managed healthcare administration policies and procedures to support compliance with HIPAA and industry standards. Maintained sensitive employee records with 100% accuracy, resolved inquiry/benefits questions, and escalated payroll discrepancies to ensure quality service and financial accuracy.

HIPAA compliance Healthcare Administration Employee records management Payroll Reconciliation Benefits Support Active Listening Escalation Handling

Sr. Customer Service Specialist

AT&T

Jun 2018 - Sep 2022 (4 years 3 months)

Handled high-volume inbound inquiries for complex products, services, and technology features while maintaining top-tier customer satisfaction. Navigated multiple billing and service systems to resolve issues, provide personalized recommendations, and confirm resolution to support long-term engagement.

Customer Service Billing Systems Active Listening Customer Retention

Senior Web Advisor

HostGator

Mar 2016 - Apr 2018 (2 years 1 month)

Provided technical support in a high-speed call center environment by diagnosing and resolving complex website errors for member inquiries. Resolved sensitive billing discrepancies through effective de-escalation and consistently met performance standards and SLAs.

Technical Support Website Error Troubleshooting Call Center Operations Computer Literacy De Escalation Techniques SLA