Namphuyo Lawrence
@namphuyolawrence
Senior HR and operations leader driving talent acquisition, compliance, and process improvements.
United StatesWhat I'm looking for
I am a results-oriented HR and operations leader with over 26 years of progressive experience in management, training, and process improvement. I focus on talent acquisition, employee relations, compliance, and using HR systems and data to improve workforce efficiency.
At FM Global I collaborated with senior underwriting and engineering staff to ensure accurate submissions, led broker training workshops, and managed onboarding and departmental best practices. I also coordinated engineering visit logistics and monitored financial activity to maintain compliance.
Previously I led a 58-person field representative organization, developed recruiting plans, created performance metrics, and assisted senior management with budgeting and cost analysis. At AIG I managed help desk and customer service teams, developed training materials, and tracked and resolved system tickets to support claims operations.
I bring strong technical proficiency in HR and business systems, a track record of improving workflows, and a commitment to developing high-performing teams through coaching, structured onboarding, and measurable performance management.
Experience
Work history, roles, and key accomplishments
FGCollaborated with underwriters and engineers to ensure timely submissions, proposals, and policies while leading broker training workshops and onboarding initiatives to improve process adherence and service delivery.
Field Representative Manager
AHC Inc.
Sep 2009 - May 2010 (8 months)
Managed a 58-person field team across the Southeast, developed recruiting strategies with national firms, implemented performance metrics, and supported annual budget preparation to improve operational efficiency.
AILed and trained a 20-person customer service team at the Eastern Call Center, developed training materials, and provided coaching to drive performance improvements and service quality.
AIActed as liaison between sales and security operations to develop online claims reporting systems, tracked and resolved system tickets, and supported claims filing reliability.
Education
Degrees, certifications, and relevant coursework
WCWake Technical Community College
Certificate, Business Administration
2001 - 2002
Pursued a Business Administration certificate and completed BUS 110 - Introduction to Business coursework.
MUMichigan State University
Bachelor of Arts, Arts
1997 - 1998
Pursued coursework toward a Bachelor of Arts degree in 1997–1998.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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