Monique Reid

Directed a team of six HR Operation Specialists, handling over 1,000 monthly employee inquiries across payroll, benefits, and HR processes, resulting in consistent SLA compliance and improved service accuracy. Partnered on ServiceNow HRSD implementation, leading HR operations readiness, testing workflows, and supporting configuration to enhance case management, compliance tracking, and self-servic

Designed and implemented strategic HR initiatives focused on engagement, compliance, and culture, significantly improving cross-functional collaboration and overall employee satisfaction across departments. Advised senior business leaders effectively on employee relations, conflict resolution, and performance management, resolving workplace concerns while ensuring full compliance with FMLA, ADA, a

Resolved high volumes of employee inquiries using effective first-call resolution strategies and knowledge resources, significantly enhancing satisfaction, reducing escalation rates, and strengthening trust in HR services. Led high-impact HR projects including I-9 verifications, referral programs, and employment verifications, ensuring accurate employee records and implementing streamlined, compli

Handled over 40 daily support calls with urgency and professionalism, resolving first-level technical and security-related issues, which improved overall service desk responsiveness, reduced wait times, and boosted user satisfaction. Troubleshot access control and security systems, maintaining the confidentiality, availability, and integrity of sensitive healthcare and HR data in a fully HIPAA-com

Provided HR specialist and desk support services. Assisted with various HR functions and resolved technical issues for employees.

Coordinated contracts and managed billing processes. Ensured accurate and timely processing of financial transactions and contractual agreements.

Managed general HR functions and oversaw office operations. Handled employee relations, recruitment, and administrative tasks to ensure smooth business operations.

Provided HR specialist services, focusing on payroll and HR administration. Supported clients with various HR-related inquiries and ensured compliance with regulations.

Pursued a Master of Science in Human Resource Management. Focused on advanced HR strategies and leadership principles.

Completed a Bachelor of Applied Science with a focus on supervision and management. Developed skills in leadership and organizational oversight.

Earned an Associate of Arts in Business Administration and Management. Gained foundational knowledge in business principles and administration.