Qashai Roach

I am a dedicated HR support and customer service professional with extensive experience handling high-volume inbound inquiries via phone, email, and live chat. I specialize in payroll, leave, scheduling, benefits support, and maintaining confidentiality with sensitive employee information.

At Brinker International, I managed complex employee and customer cases, leveraged knowledge bases and SOPs for consistent resolutions, and earned recognition for high customer satisfaction and effective de-escalation. Previously at Inktel I handled 60+ inbound calls daily, documented case histories in detail, and collaborated with HR and cross-functional teams to resolve escalations.

My technical toolkit includes HR support systems, case management tools, Microsoft Office, Google Workspace, and collaboration platforms like Zoom, MS Teams, and Slack. I pair these with strong organizational habits, time and task management, and attention to detail to ensure accurate, timely service.

I bring empathetic communication, critical thinking, and conflict-resolution skills to fast-paced environments and seek roles where I can continue to improve employee experiences, support HR operations, and contribute to high first-contact resolution and customer satisfaction.