GMGrace Mtaje
@gracemtaje
Customer service agent with strong sales and technical skills.
South AfricaWhat I'm looking for
I am a dedicated customer service professional with experience in various roles, including telesales and billing. My journey began at Merchants Dimension Data, where I honed my skills in handling customer queries and providing effective solutions. I worked on a campaign for Vodacom, assisting customers with sim swaps and prepaid tariff changes, which strengthened my problem-solving abilities and customer interaction skills.
In my subsequent roles, I continued to excel in sales and customer service. At Metropolitan, I was responsible for cold calling and selling funeral policies, medical aid, and retirement plans. My time at Comcast as a billing agent allowed me to further develop my customer service skills by explaining billing processes and arranging technician visits for clients. I am currently completing my software engineering studies, which complements my practical experience in the field.
Experience
Work history, roles, and key accomplishments
Intern
Sand Technologies
Completed an internship while pursuing software engineering studies, gaining practical experience in the field.
Telesales Agent
Metropolitan
Jan 2024 - Jan 2024 (0 months)
Responsible for cold calling and selling funeral policies, retirement plans, medical aid, and trusts. Assisted customers with applications.
Billing Agent
Comcast
Jan 2021 - Jan 2023 (2 years)
Managed billing inquiries for an American cable company, explaining bills to customers, arranging technician visits, and providing customer service.
Sales Agent
Real Promotions
Jan 2022 - Feb 2022 (1 month)
Worked on the Telkom fibre campaign, focusing on cold calling and sales for installation services.
Customer Service Agent
Merchants
Jan 2019 - Jan 2021 (2 years)
Handled customer queries and resolved issues related to sim swaps and prepaid tariff changes for Vodacom. Assisted customers with various sim card-related inquiries.
Education
Degrees, certifications, and relevant coursework
African Leadership Academy
Professional Skills Development, Professional Skills Development
2024 - 2024
Grade: 90
Engaged in a professional skills development program, achieving a score of 90.
African Leadership Academy
Professional Skills Development, Artificial Intelligence
2024 - 2024
Grade: 90
Participated in AI professional skills development program, achieving a score of 90.
Kwa Mahlo Secondary School
Matric, General Education
2018 - 2018
Grade: 86
Completed Matric with a focus on core subjects, achieving a score of 86.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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