Grace MtajeGM
Open to opportunities

Grace Mtaje

@gracemtaje

Customer service agent with strong sales and technical skills.

South Africa

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for growth and development.

I am a dedicated customer service professional with experience in various roles, including telesales and billing. My journey began at Merchants Dimension Data, where I honed my skills in handling customer queries and providing effective solutions. I worked on a campaign for Vodacom, assisting customers with sim swaps and prepaid tariff changes, which strengthened my problem-solving abilities and customer interaction skills.

In my subsequent roles, I continued to excel in sales and customer service. At Metropolitan, I was responsible for cold calling and selling funeral policies, medical aid, and retirement plans. My time at Comcast as a billing agent allowed me to further develop my customer service skills by explaining billing processes and arranging technician visits for clients. I am currently completing my software engineering studies, which complements my practical experience in the field.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AA

African Leadership Academy

Professional Skills Development, Professional Skills Development

2024 - 2024

Grade: 90

Engaged in a professional skills development program, achieving a score of 90.

AA

African Leadership Academy

Professional Skills Development, Artificial Intelligence

2024 - 2024

Grade: 90

Participated in AI professional skills development program, achieving a score of 90.

KS

Kwa Mahlo Secondary School

Matric, General Education

2018 - 2018

Grade: 86

Completed Matric with a focus on core subjects, achieving a score of 86.

Tech stack

Software and tools used professionally

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