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@nonkululekonkabinde
I am an experienced customer service representative focused on resolving issues and maximizing customer satisfaction.
South AfricaI am an enthusiastic customer service professional with extensive experience across Multichoice and Vodacom Repairs, delivering efficient support, testing and swapping faulty devices, processing insurance claims, and achieving a high customer satisfaction rate. I have a proven track record of retaining customers, opening new policies and accounts, and selling company products.
I excel at active listening, conflict resolution and multitasking while using CRM systems, Microsoft Office and diagnostic tools to troubleshoot and QA-test devices. I hold a Customer Service Excellence Certification and bring a service-oriented, adaptable approach to fast-paced customer support environments.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
MUMultiChoice
May 2016 - Present (9 years 6 months)
Handled customer inquiries and complaints, maintaining a high customer satisfaction rate; tested and swapped faulty decoders, processed payments, managed account and insurance claims, opened policies, and sold/retained customers.
VOVodacom
Nov 2013 - Apr 2016 (2 years 5 months)
Assisted customers via phone and email and managed account issues to ensure timely responses; tested faulty phones, booked repairs, performed QA testing, backed up/restored data, and processed repair payments and insurance claims.
GAGame
Sep 2013 - Nov 2013 (2 months)
Processed sales transactions, refunds, and cash reconciliations while handling customer service and restocking duties to maintain store operations.
Degrees, certifications, and relevant coursework
National Senior Certificate, Secondary Education
2008 - 2012
Activities and societies: English, Afrikaans, Mathematics, Physics, Life Science, Geography, Life Orientation
Completed the National Senior Certificate (Matric) at Johannesburg Secondary School with coursework in English, Afrikaans, Mathematics, Physics, Life Science, Geography, and Life Orientation.
Software and tools used professionally
South AfricaYou can contact Nonkululeko and 90k+ other talented remote workers on Himalayas.
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