Open to opportunities

Nonkululeko Nkabinde

@nonkululekonkabinde

Message

I am an experienced customer service representative focused on resolving issues and maximizing customer satisfaction.

South Africa

Message

What I'm looking for

I'm seeking a customer-facing role where I can apply problem-solving and communication skills, drive high customer satisfaction, work within a supportive team, and grow using CRM and technical troubleshooting.

I am an enthusiastic customer service professional with extensive experience across Multichoice and Vodacom Repairs, delivering efficient support, testing and swapping faulty devices, processing insurance claims, and achieving a high customer satisfaction rate. I have a proven track record of retaining customers, opening new policies and accounts, and selling company products.

I excel at active listening, conflict resolution and multitasking while using CRM systems, Microsoft Office and diagnostic tools to troubleshoot and QA-test devices. I hold a Customer Service Excellence Certification and bring a service-oriented, adaptable approach to fast-paced customer support environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

MultiChoice

May 2016 - Present (9 years 3 months)

Handled customer inquiries and complaints, maintaining a high customer satisfaction rate; tested and swapped faulty decoders, processed payments, managed account and insurance claims, opened policies, and sold/retained customers.

Customer Service Decoder Testing Payments Processing Insurance Claims Sales Account Management CRM

Customer Support Agent

Vodacom

Nov 2013 - Apr 2016 (2 years 5 months)

Assisted customers via phone and email and managed account issues to ensure timely responses; tested faulty phones, booked repairs, performed QA testing, backed up/restored data, and processed repair payments and insurance claims.

Phone Support Troubleshooting Repair Coordination QA Testing Insurance Claims Payments Processing CRM

Cashier

Game

Sep 2013 - Nov 2013 (2 months)

Processed sales transactions, refunds, and cash reconciliations while handling customer service and restocking duties to maintain store operations.

Point of Sale Refunds stock replenishment Customer Service

Education

Degrees, certifications, and relevant coursework

Johannesburg Secondary School

National Senior Certificate, Secondary Education

2008 - 2012

Activities and societies: English, Afrikaans, Mathematics, Physics, Life Science, Geography, Life Orientation

Completed the National Senior Certificate (Matric) at Johannesburg Secondary School with coursework in English, Afrikaans, Mathematics, Physics, Life Science, Geography, and Life Orientation.