Lesley-Ann Banda

I am a dedicated customer service professional passionate about helping customers find solutions and delivering exceptional service in diverse, multicultural environments.

As a Senior Customer Service Agent, I managed inbound and outbound calls, provided frontline support via phone, email, and chat, and investigated and resolved complaints with empathy and efficiency. I consistently met performance targets including call handling times and customer satisfaction scores.

I have worked as an applications consultant contacting prospective clients, capturing and processing client information accurately, liaising with internal stakeholders, and performing administrative duties. I also have sales experience creating and upgrading advertising solutions for clients, improving retention and upsell outcomes.

I bring calm under pressure, strong communication, active listening, conflict-resolution skills, and a tech-savvy approach, and I am eager to contribute these strengths to a dynamic team.