Guellor Kingombe
@guellorkingombe
Dedicated customer service professional with over 7 years of experience.
South AfricaWhat I'm looking for
I am a dedicated customer service professional with over 7 years of experience in delivering exceptional support and building strong client relationships. My journey has taken me through various roles in the customer service industry, where I have honed my skills in resolving inquiries, addressing concerns, and providing effective solutions that ensure customer satisfaction.
Throughout my career, I have worked with reputable companies such as United Airlines, Plum Guide, and Vodacom, where I facilitated ticket bookings, managed payment processes, and handled escalations with empathy and professionalism. My ability to streamline processes and enhance the customer experience has been a key factor in my success, and I am eager to leverage my expertise in a dynamic role to contribute to the growth and success of an organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
United Airlines
Jan 2023 - Dec 2024 (1 year 11 months)
Facilitated the booking and reservation of flight tickets with precision. Skillfully managed the processing of ticket payments, refunds, and credits, while effectively addressing complaints and escalations.
Customer Service Specialist
Plum Guide
Jan 2022 - Jan 2023 (1 year)
Communicated directly with hosts by managing and receiving calls via Salesforce. Actively processed payments and handled escalations and complaints.
Customer Service Representative
Capita
Aug 2021 - Oct 2022 (1 year 2 months)
Delivered exceptional customer service for O2 clientele, consistently prioritizing customer satisfaction. Proficiently managed payment and billing concerns while adeptly addressing escalations, collaborating closely with the complaints team to ensure a seamless customer experience.
Customer Service Representative
Vodacom
Jan 2020 - Jul 2021 (1 year 6 months)
Served as the primary point of contact for clients, ensuring continual customer satisfaction through adept handling of inbound calls, emails, and chats. Proficiently managed complaints, escalations, payment processing, and arranged payment agreements.
Customer Service Representative
Telkom
Jan 2015 - Jul 2017 (2 years 6 months)
Expertly managed technical inquiries via calls, emails, and chats, with a focus on troubleshooting Fibre, ADSL, VoIP, and internet-related issues. Skillfully coordinated the dispatch of technicians to address faulty routers at customer properties.
Education
Degrees, certifications, and relevant coursework
Aloe High School
Matric, General Studies
Completed high school education, earning the Matric certificate. This involved a broad curriculum preparing for further studies or entry into the workforce.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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