Open to opportunities

Hlengiwe Precious Nkosi

@hlengiwepreciousnkos

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Customer experience and technical support specialist delivering reliable solutions and strong client relationships.

South Africa

Message

What I'm looking for

I am seeking a remote or on-site role where I can provide technical support, manage customer accounts, drive first-contact resolution, and grow within a supportive, service-focused team.

I am a dedicated customer service and technical support specialist with over a decade of experience in fast-paced, client-focused environments. I consistently deliver inbound and outbound support across phone, email, and live chat, resolving technical and billing issues while maintaining high customer satisfaction.

My background spans BPO, insurance, and travel industries where I managed customer accounts, processed payments, troubleshooted connectivity and equipment issues, and drove sales through relationship-building. I am adept with CRM systems, payment platforms, Microsoft Office, and data-capturing tools.

I bring a proactive, empathetic approach, strong attention to detail, and a results-driven mindset. I am flexible for remote or on-site roles and eager to contribute to a forward-thinking team focused on service excellence and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Nutun BPO

Jul 2025 - Present (4 months)

Provide inbound technical support via phone, email and chat, troubleshoot connectivity and service issues to minimize downtime, and manage customer accounts including billing and payments.

Technical Support Troubleshooting Account Management Billing Live Chat CRM Customer Education

Customer Service Agent

Merchants Comcast

Jan 2023 - Aug 2024 (1 year 7 months)

Managed a portfolio of customer accounts, resolved billing discrepancies and technical equipment issues, and achieved high first-contact resolution across phone and digital channels.

Account Management Technical Troubleshooting First Contact Resolutions CRM Payment Processing Phone Support

Field Sales Representative

Assupol Life

Oct 2019 - Mar 2022 (2 years 5 months)

Serviced existing clients, opened new policies, and handled reinstatements and cancellations while building strong client relationships through personalized service.

Field Sales Policy Administration Client Acquisition Relationship Building Cancellations

Customer Service Agent

Webhelp

Nov 2016 - Sep 2018 (1 year 10 months)

Handled UK customer account queries, managed credit facilities and payments, and promoted online self-service to improve user experience and reduce support load.

Payment Processing Customer Education CRM Remote Support Phone Support Data Entry

Customer Service Agent

Aegis (Thompsons)

Oct 2015 - Nov 2016 (1 year 1 month)

Booked and amended flight reservations, processed payments, arranged holiday packages, and sold ancillary extras to enhance customer travel experiences.

Reserving Payment Processing Customer Service Travel Coordination CRM Communication

Outbound Sales Representative

Miway Insurance

Jan 2012 - Dec 2014 (2 years 11 months)

Conducted outbound sales calls to prospective clients, persuaded customers to purchase short-term insurance policies, and managed initial policy setup and data capture.

Outbound Sales Lead Generation CRM Telemarketing