Bhekani Mdlalose
@bhekanimdlalose
I am a customer service professional with nearly seven years' experience.
South AfricaWhat I'm looking for
I am a customer service professional with nearly 7 years in customer service across sales, outbound and inbound call centres, and walk-in assistance. I pride myself on strong communication, time management and the ability to meet deadlines under pressure.
I have supported customers across telecoms, energy and financial services ā assisting with SiriusXm activations and payments, Vodafone billing and add-ons, Boost Power energy meters, and Nedbank banking enquiries and account openings. I routinely log complaints, process refunds, and troubleshoot technical and billing issues.
My day-to-day experience includes upselling, booking engineer appointments, SIM activations and swaps, blacklisting/unblacklisting devices, and capturing customer data in CRMs. I consistently deliver exceptional phone and in-store service while following up on pending applications and resolving escalations.
I am eager to bring my customer-first ethos, practical problem-solving and sales skills to a collaborative team where I can continue to grow and take on increased responsibility.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Webhelp & Concentrix
Jun 2023 - Jul 2024 (1 year 1 month)
Assisted USA SiriusXM and UK Vodafone customers with sign-ups, billing, payments, refunds, activations, SIM swaps and radio troubleshooting across phone and vehicle devices, ensuring timely resolution of complaints.
Customer Service Advisor
CXP Huntswood
Nov 2021 - Jul 2022 (8 months)
Supported UK Boost Power customers with meter top-ups, reconnections and engineer bookings, logged and resolved complaints, and advised customers on energy-saving measures and smart meter upgrades.
Call Agent
Nedbank NCC
Sep 2020 - May 2021 (8 months)
Handled enquiries for personal loans, overdrafts, credit cards, funeral policies and investments; opened transactional and investment accounts, followed up on applications, and assisted with card blocking and mobile app registration.
Order Management Agent
CCI
Mar 2018 - Apr 2019 (1 year 1 month)
Managed UK TalkTalk broadband and phone orders to provision services, resolved go-live delays, booked engineer appointments, and handled customer queries and complaints to ensure successful service activation.
Sales Assistant
Virgin Mobile
Nov 2016 - Jan 2018 (1 year 2 months)
Provided in-store sales and customer service for mobile contracts, accessories and SIMs; managed stock, conducted credit checks, handled queries and maintained sales documentation.
Customer Service Representative
Cell C
Nov 2013 - Oct 2015 (1 year 11 months)
Maintained customer relationships via telephone, captured account information in CRM, addressed queries and escalations, and reported weekly to team leadership to support service continuity.
Sales Consultant
Ignition
Jun 2012 - Oct 2013 (1 year 4 months)
Prospected and contacted clients to sell device and SIM contracts, captured verification details for credit checks, supported promotions and VAS offerings, and handled customer queries in-store and by phone.
Education
Degrees, certifications, and relevant coursework
Springfield FET College
N4 Certificate in Human Resources Management, Human Resources Management
2012 - 2013
Completed N4 level in Human Resources Management (NQF 4) during 2012ā2013.
Brettonwood High School
Matric (Grade 12), Secondary Education
2007 - 2011
Completed Matric (Grade 12) in 2011.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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