Naledi Nomame
@naledinomame
Customer service professional with strong sales and problem-solving skills.
What I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including customer service agent and sales agent. My journey began at Randpark Ridge Motors, where I honed my skills in cash handling and customer interactions. Over the years, I have developed a strong ability to resolve client queries efficiently and effectively, ensuring customer satisfaction is always a priority.
At Multichoice-Dstv, I excelled in activating new accounts and managing service requests, which allowed me to generate leads for the sales department. My role at Computershare Limited further enhanced my skills in database management and claims processing, where I successfully handled client inquiries over the phone. I am passionate about utilizing my skills in a professional environment that fosters growth and success.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Computershare Limited
Feb 2021 - Present (4 years 4 months)
Managed database clean-up and processed claims efficiently. Resolved client inquiries over the phone, ensuring high levels of customer satisfaction.
Customer Service Agent
Multichoice-Dstv
Jun 2014 - Present (10 years 11 months)
Handled new account activations, service reconnections/disconnections, and upgrades/downgrades. Generated sales leads, allocated missing payments, and resolved technical and billing queries via calls and emails.
Sales Agent
O'kkeffe & Swartz Consultants
Mar 2013 - Present (12 years 3 months)
Successfully sold various short-term insurance products including funeral, accident, and hospital covers. Contributed to database clean-up initiatives.
Cashier
Randpark Ridge Motors
Aug 2004 - Present (20 years 10 months)
Operated the till and processed payments accurately. Managed stock packing, merchandising, and handled stock ordering and receiving.
Education
Degrees, certifications, and relevant coursework
Pule Leeuw Comprehensive School
Matric, General Studies
Grade: Grade 12
Completed Grade 12.
Moonstone College
Regulatory Examination Level 5, Financial Services
Grade: 70%
Successfully completed the Regulatory Examination Level 5.
Forward Personal & Business School of Excellence
Certificate of Business (COB), Long-term Insurance
Grade: COB
Obtained a Certificate of Business in Long-term Insurance.
Forward Personal & Business School of Excellence
Certificate of Business (COB), Short-term Insurance Personal Lines
Grade: COB
Obtained a Certificate of Business in Short-term Insurance Personal Lines.
Forward Personal & Business School of Excellence
Certificate of Business (COB), Short-term Insurance Commercial Lines
Grade: COB
Obtained a Certificate of Business in Short-term Insurance Commercial Lines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Naledi?
You can contact Naledi and 90k+ other talented remote workers on Himalayas.
Message NalediFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
