Looking for a job

Naledi Nomame

@naledinomame

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Customer service professional with strong sales and problem-solving skills.

South Africa

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What I'm looking for

I seek a role in a dynamic environment that values growth and teamwork.

I am a dedicated customer service professional with extensive experience in various roles, including customer service agent and sales agent. My journey began at Randpark Ridge Motors, where I honed my skills in cash handling and customer interactions. Over the years, I have developed a strong ability to resolve client queries efficiently and effectively, ensuring customer satisfaction is always a priority.

At Multichoice-Dstv, I excelled in activating new accounts and managing service requests, which allowed me to generate leads for the sales department. My role at Computershare Limited further enhanced my skills in database management and claims processing, where I successfully handled client inquiries over the phone. I am passionate about utilizing my skills in a professional environment that fosters growth and success.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Computershare Limited

Feb 2021 - Present (4 years 4 months)

Managed database clean-up and processed claims efficiently. Resolved client inquiries over the phone, ensuring high levels of customer satisfaction.

Database Management Customer Service Phone Support Data Entry Problem Solving

Customer Service Agent

Multichoice-Dstv

Jun 2014 - Present (11 years)

Handled new account activations, service reconnections/disconnections, and upgrades/downgrades. Generated sales leads, allocated missing payments, and resolved technical and billing queries via calls and emails.

Account Management Customer Service Upselling Lead Generation Billing Support Technical Support Email Communication Call Center Operations

Sales Agent

O'kkeffe & Swartz Consultants

Mar 2013 - Present (12 years 3 months)

Successfully sold various short-term insurance products including funeral, accident, and hospital covers. Contributed to database clean-up initiatives.

Sales Database Management Product Knowledge