Refilwe Mdokwe
@refilwemdokwe
Experienced customer service specialist focused on retention and resolving billing queries efficiently.
South AfricaWhat I'm looking for
I am a customer service professional with experience in call centre support and retention consulting across telecommunications and cable services.
From 2019 to 2024 I assisted customers with cellphone, internet, cable, landline and home security billing, resolving queries and offering tailored retention options.
I consistently worked to retain customers by assessing needs and presenting suitable offers, demonstrating strong communication and problem-solving skills.
I seek to bring my practical front-line experience, reliability, and customer-focused approach to a team that values service excellence and professional growth.
Experience
Work history, roles, and key accomplishments
Retentions Consultant
Merchants Comcast
Jul 2022 - Aug 2024 (2 years 1 month)
Provided household billing support across internet, cable, cellphone, landline and home security services and retained customers by offering tailored options and offers.
Call Centre Agent
Merchants Vodacom
Apr 2019 - Jul 2022 (3 years 3 months)
Assisted customers with cellphone billing inquiries and resolved account and service queries, contributing to improved first-contact resolution.
Education
Degrees, certifications, and relevant coursework
Raphela Secondary School
Matric (Grade 12), General Studies
Completed Grade 12 at Raphela Secondary School in 2012.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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