Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@hlamalanizwane
Dedicated call center agent with strong communication and problem-solving skills.
South AfricaI am a motivated and dedicated professional with extensive experience in customer service and call center operations. Over the years, I have honed my skills in communication, problem resolution, and technical support, ensuring that customer needs are met efficiently and effectively. My journey began at Shoprite Checkers, where I developed a strong foundation in customer service and cash handling, which laid the groundwork for my subsequent roles.
At Midrand Graduate Institute, I further enhanced my abilities as a call center agent, focusing on lead generation and consultative selling. My tenure at Altrack Fleet Management and Capitec Bank Business allowed me to refine my technical support skills and deepen my understanding of customer account management. I take pride in my ability to listen to customers, understand their needs, and provide tailored solutions that foster satisfaction and loyalty.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Capitec Bank Business
Jan 2023 - Feb 2023 (1 month)
Provided customer support and account management services, assisting with loans, payments, and transfers. Ensured compliance and security while resolving problems.
Altrack Fleet Management
May 2019 - Jan 2022 (2 years 8 months)
Handled inbound and outbound calls to address customer queries and provide technical support. Documented interactions and resolved customer complaints effectively.
Midrand Graduate Institute
Feb 2014 - Feb 2015 (1 year)
Engaged in prospecting and lead generation, utilizing product knowledge for consultative selling. Focused on listening to customer needs and negotiating effectively to close sales.
Shoprite Checkers
Jan 2013 - Jan 2014 (1 year)
Provided customer service by assisting with purchases, operating the cash register, and handling transactions. Responsible for inventory control, monitoring stock levels, and maintaining cleanliness at the checkout area.
Degrees, certifications, and relevant coursework
BULife Skills Mathematics, Life Skills
2024 - 2024
Completed courses in Life Skills Mathematics (PC101) and another course (PC102) to enhance personal and professional skills.
Management Assistant N4, Management
2023 - 2023
Studied Management Assistant N4, focusing on administrative skills and management principles.
Matric, General Education
2011 - 2011
Completed Matric, which is the South African equivalent of high school graduation, providing foundational education.
Software and tools used professionally
South AfricaYou can contact hlamalani and 90k+ other talented remote workers on Himalayas.
Message hlamalaniNoxolo Hlubi
Customer service advisor, Outworx
ATAyanda Tshaka
Sales Representative, Temba Sun(Pty)Ltd
NMNaledi Mjwara
Junior Underwriter, NUTUN CX (AmeriSave Mortgage Corporation)
Dineo Mahuma
Field Operations Officer, Department of Statistics South Africa
ZVZama Zoe Vader
Customer Service Representative, Office Beacon
Takalani Mudzanani
Call Centre Agent, Webhelp
NNNaledi Nomame
Customer Service Agent, Computershare Limited
CScynthia sosibo
Customer Service Representative, CCI South Africa
Nonhlanhla Nhlapo
Customer Service Agent, Jobvine
Nonkululeko Nkabinde
Customer Service Representative, MultiChoice
