hlamalani zwane
@hlamalanizwane
Dedicated call center agent with strong communication and problem-solving skills.
South AfricaWhat I'm looking for
I am a motivated and dedicated professional with extensive experience in customer service and call center operations. Over the years, I have honed my skills in communication, problem resolution, and technical support, ensuring that customer needs are met efficiently and effectively. My journey began at Shoprite Checkers, where I developed a strong foundation in customer service and cash handling, which laid the groundwork for my subsequent roles.
At Midrand Graduate Institute, I further enhanced my abilities as a call center agent, focusing on lead generation and consultative selling. My tenure at Altrack Fleet Management and Capitec Bank Business allowed me to refine my technical support skills and deepen my understanding of customer account management. I take pride in my ability to listen to customers, understand their needs, and provide tailored solutions that foster satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Capitec Bank Business
Jan 2023 - Feb 2023 (1 month)
Provided customer support and account management services, assisting with loans, payments, and transfers. Ensured compliance and security while resolving problems.
Call Center Agent
Altrack Fleet Management
May 2019 - Jan 2022 (2 years 8 months)
Handled inbound and outbound calls to address customer queries and provide technical support. Documented interactions and resolved customer complaints effectively.
Call Center Agent
Midrand Graduate Institute
Feb 2014 - Feb 2015 (1 year)
Engaged in prospecting and lead generation, utilizing product knowledge for consultative selling. Focused on listening to customer needs and negotiating effectively to close sales.
Cashier
Shoprite Checkers
Jan 2013 - Jan 2014 (1 year)
Provided customer service by assisting with purchases, operating the cash register, and handling transactions. Responsible for inventory control, monitoring stock levels, and maintaining cleanliness at the checkout area.
Education
Degrees, certifications, and relevant coursework
BUBrigham Young University
Life Skills Mathematics, Life Skills
2024 - 2024
Completed courses in Life Skills Mathematics (PC101) and another course (PC102) to enhance personal and professional skills.
South West Gauteng College
Management Assistant N4, Management
2023 - 2023
Studied Management Assistant N4, focusing on administrative skills and management principles.
Ibhongo Secondary School
Matric, General Education
2011 - 2011
Completed Matric, which is the South African equivalent of high school graduation, providing foundational education.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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