Open to opportunities

Fundiswa Mhlongo

@fundiswamhlongo

Message

Dedicated customer service agent with strong communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and contribute to a positive customer experience in a supportive work environment.

I am a dedicated customer service agent with a strong commitment to providing exceptional support and resolving customer inquiries efficiently. My experience spans various roles, including handling customer concerns in the delivery and utilities sectors, where I have honed my problem-solving skills and attention to detail.

Throughout my career, I have consistently maintained high levels of customer satisfaction by addressing issues promptly and professionally. I take pride in my ability to communicate effectively, whether through chat, phone, or email, ensuring that customers feel valued and understood. My goal is to contribute positively to the success of my team and the organization as a whole.

Experience

Work history, roles, and key accomplishments

Helpline Agent

Hollywoodbets

May 2023 - Nov 2023 (6 months)

Handled customer inquiries via multiple channels, resolved issues related to account registration, transactions, and provided technical support while ensuring compliance with industry regulations.

Customer Service Technical Support Communication Problem Solving

Customer Service Agent

Bespoke International Group

Jul 2022 - May 2023 (10 months)

Answered inbound customer calls regarding gas and electric services, resolved inquiries related to billing, service appointments, and outages, while maintaining high customer satisfaction.

Customer Service Billing Communication Problem Solving Account Management

Customer Service Agent

Bespoke International Group

Jan 2022 - Jun 2022 (5 months)

Handled customer inquiries and concerns regarding delivery orders via chat, resolved issues related to order status and product quality, and maintained high customer satisfaction levels.

Customer Service Problem Solving Communication Order Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Nomaswazi High School

Matric Certification, General Education

2016 - 2020

Completed Matric certification, which is the final year of high school in South Africa, demonstrating proficiency in various subjects and readiness for further education or employment.