Grace Kamande

As a Freelance Virtual Assistant, I improved customer satisfaction ratings by 20% through tailored support and created onboarding processes. I also developed a customer service training program and led operations for content publishing and marketing campaigns.

As a Freelance Virtual Assistant, I proactively resolved customer issues and improved the customer journey, resulting in a 20% increase in customer satisfaction ratings. I developed onboarding processes and handled customer support across various channels, enhancing client retention and exposure online.

As a Manager, I improved customer retention and satisfaction by implementing a feedback system that addressed onboarding challenges. I handled inquiries and audited inventory to ensure compliance with company standards.

In my role as a Volunteer, I successfully organized community events, increasing engagement and awareness of the organization's mission. I coordinated with various departments to ensure smooth operations and managed hardware inventory for events.

As a Manager, I improved customer retention by 10% through a feedback system and managed inquiries to enhance operational efficiency. I also audited inventory to ensure compliance with standards.

In my volunteer role, I organized community events that increased engagement and awareness of our mission. I coordinated with departments for smooth operations and managed inventory for event materials, leading to a 30% increase in volunteer retention.

During my internship, I resolved 95% of guest complaints within 24 hours and streamlined the check-in process, reducing wait times. I also developed a training program for new employees, enhancing overall efficiency.

In this role, I coordinated projects to support sales and digital marketing initiatives for SMEs. I created content marketing materials and was recognized for my versatility in handling diverse roles in customer support and sales.

In this role, I coordinated projects to support sales and digital marketing initiatives, created content marketing materials, and was recognized for my versatility in handling diverse tasks across customer support and sales.

During my internship, I resolved 95% of guest complaints within 24 hours and streamlined the check-in process, reducing wait times. I also developed a training program for new employees, enhancing operational efficiency.

Completed a Certificate in Digital Marketing and E-commerce, covering strategies for online marketing, e-commerce platforms, and digital customer engagement.

Completed a Certificate in Project Management, focusing on project planning, execution, and management skills applicable in various industries.

Earned a Virtual Assistant Certificate, focusing on skills necessary for effective virtual assistance, including communication, organization, and technology use.

Studied Hotel and Hospitality Management, focusing on the principles of hospitality, customer service, and operational management within the hotel industry.

Completed a Diploma in Hotel and Tourism Management, gaining foundational knowledge in tourism operations, customer service, and hospitality management.