Neke User

I am a customer support and operations professional with a strong background in operations coordination, client relations, and administrative support. I have driven improvements in customer satisfaction by resolving inquiries promptly and optimizing internal processes.

In my roles I have supported market expansion and onboarding efforts, coordinated day-to-day office operations, and managed both physical and digital records to improve data accessibility and reduce retrieval time. I have also developed and refined customer support processes and tools that boosted service quality and retention.

I have hands-on experience managing databases and inventory, conducting market research, and monitoring KPIs to inform strategy and improve performance. I have led technical and marketing teams on projects to automate processes, map workflows, and run targeted digital campaigns.

I bring a collaborative, problem-solving approach and a commitment to process improvement. I seek opportunities where I can apply my communication, coordination, and data-management skills to help teams scale operations and enhance client experiences.