I Waiganjo

Automated recurring administrative tasks using spreadsheet functions and templates, saving an estimated 4 hours per week. Prepared and distributed process documentation and Loom video updates, improving cross-team clarity and reducing follow-up queries by 30%.

Audited daily time entries for a 14-member team, ensuring payroll and revenue recognition accuracy. Implemented a performance tracking dashboard in Excel, enabling real-time monitoring and contributing to a 15% increase in agent processing efficiency.

Provided high-quality, multi-channel support (email, chat, voice), maintaining a 90% customer satisfaction rating for the Canadian retail brand Hudson

Managed logistics operations and field crew scheduling, ensuring timely deliveries and operational consistency. Maintained inventory tracking systems in Google Sheets, improving material reconciliation accuracy from 88% to 99%.

Processed and verified 70+ daily work records, maintaining 99% data accuracy and supporting timely payroll processing. Identified and corrected data entry errors, reducing processing delays by 20% and ensuring compliance with departmental standards.

Engaged directly with customers to gather feedback and build rapport, reinforcing positive brand experiences. Applied strong interpersonal and problem-solving skills to resolve client concerns efficiently, enhancing satisfaction and loyalty.

Generated weekly monitoring and evaluation reports to track public service delivery and highlight areas for improvement. Conducted field assessments, identifying service issues and escalating complex cases for resolution.

Completed a comprehensive program in project management, gaining expertise in planning, executing, and closing projects. Developed strong skills in project coordination and strategic planning.