Open to opportunities

Kendi Munene

@kendimunene

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Experienced customer success and operations specialist

Kenya

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What I'm looking for

Looking to bring my capabilities to a dynamic and forward-thinking team in a remote operations or customer success role.

As a seasoned customer success and operations specialist, I have a proven track record of optimizing supply chain processes and improving customer satisfaction in the logistics, fintech, and event planning sectors. With expertise in public relations, digital marketing, operations, and strategic partnerships, I have managed teams remotely and coordinated cross-functional projects, contributing to a 25% increase in revenue and a 30% improvement in client retention.

Skilled in CRM tools, financial management, and stakeholder engagement, I am confident in my ability to bring value to a dynamic and forward-thinking team in a remote operations or customer success role.

With a strong background in customer service, business development, and operations management, I am well-equipped to drive business growth and improve customer satisfaction in fast-paced and competitive environments.

Experience

Work history, roles, and key accomplishments

Current

Influencer Management

Current

Dentsu Kenya

Aug 2024 - Present (10 months)

Executed influencer outreach and managed relationships with key influencers, enhancing brand awareness and driving engagement. Planned and executed campaigns that improved audience interaction and tracked performance using data-driven insights.

Influencer Marketing Brand Awareness Content Strategy Campaign Management Data Analysis Remote Collaboration Engagement Digital Marketing Social Media Management Relationship Management

Current

Virtual Executive Assistant

Current

Self Employed

Oct 2021 - Present (3 years 8 months)

Provided administrative support remotely, managing schedules, communications, and project coordination for various clients, enhancing operational efficiency and client satisfaction.

Administrative Support Project Coordination Communication Time Management Remote Work Organizational Skills Problem Solving Scheduling Task Management

Business Development Manager

Finlanza – Zoho

Mar 2024 - Jul 2024 (4 months)

Enhanced client database management through an advanced CRM system, conducted market research, and developed strategic plans that expanded the client base and improved client retention.

CRM Management Market Research Client Engagement Strategic Planning Lead Generation Business Development Retention Data Management Communication

Customer Success Manager

Fintech Connect Africa

Oct 2023 - Jan 2024 (3 months)

Identified prospects, led outreach campaigns, organized pitching meetings, and improved customer success workflows, enhancing client relationships and retention through effective event management.

Customer Success Prospecting Outreach Event Management Reporting Systems Client Management Workflow Optimization Communication Team Collaboration

Intern

Kenya Safari Wedding

Jul 2023 - Oct 2023 (3 months)

Increased online engagement through social media management, curated content, and collaborated with marketing teams to align strategies with brand objectives, resulting in enhanced brand visibility.

Social Media Management Content Creation Co Marketing Online Engagement Brand Awareness Engagement Communication

Public Relations and Digital Marketing

Africa Cloud Space

Jan 2023 - Jul 2023 (6 months)

Improved decision-making efficiency through detailed reporting, reduced client onboarding time, managed financial operations, and cultivated strong client relationships, leading to increased revenue.

Public Relations Digital Marketing Reporting Onboarding Financial Management Revenue Communication Strategic Planning Stakeholder Engagement

Customer Service Representative

No1brands Kenya

Sep 2021 - Jan 2022 (4 months)

Secured strategic partnerships, processed customer orders, managed payroll, and maintained high customer satisfaction ratings through prompt and professional service.

Customer Service Partnership Development Order Processing Payroll Management Customer Satisfaction Reporting Communication Team Collaboration Problem Solving

Operations Manager

Imail Kenya

Jan 2020 - Aug 2021 (1 year 7 months)

Improved inventory accuracy and financial reporting through effective management of stocktaking and operations, fostering collaboration between teams and implementing quality control measures.