Liz Mutave
@lizmutave
Operations and communications professional delivering reliable client-focused support.
What I'm looking for
I am a detail-oriented operations and communications professional with a background in international relations and hands-on experience supporting client engagement, project coordination, and digital communications across corporate and public service environments.
I have successfully coordinated 20+ concurrent projects, improved task tracking and follow-up processes to achieve a 95%+ on-time delivery rate, and enhanced shared drive organization to cut document retrieval time by 30–40%.
My roles have included supporting daily operations across multiple communication streams, driving sales activations that produced 10–15% uplifts, and delivering 90% customer satisfaction in public service settings through empathetic issue resolution.
I bring strong organizational skills, clear written communication, proactive problem identification, and the ability to build effective stakeholder relationships to fast-paced teams seeking reliable, high-quality client-facing support.
Experience
Work history, roles, and key accomplishments
Operations Assistant
Barre Homes
Feb 2025 - Present (11 months)
Supported coordination of 20+ concurrent projects, improved task tracking to achieve a 95%+ on-time delivery rate, and reorganized shared drives to cut document retrieval time by 30–40%.
Sales Brand Ambassador
Dairyland.ke
Nov 2024 - Feb 2025 (3 months)
Increased product visibility and partnered with store managers to optimize placement, contributing to a 10–20% sales uplift during activations and improved conversion from promotions.
Customer Service Representative
Nairobi County
Jul 2024 - Oct 2024 (3 months)
Resolved customer inquiries to deliver a 90% satisfaction rate, documented issues to improve workflows by 20%, and managed front desk operations to maintain an efficient public service environment.
Education
Degrees, certifications, and relevant coursework
Zetech University
International Relations & Diplomacy
Studied International Relations and Diplomacy at Zetech University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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