Open to opportunities

Gift Tivoly

@gifttivoly

Message

Resourceful customer support representative with strong communication skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values creativity and effective communication, where I can contribute to customer satisfaction and brand success.

I am a resourceful and results-oriented professional with extensive experience in customer service and communication. My background includes delivering excellent customer experiences, crafting compelling content, and managing sales interactions. I excel at building rapport with clients and resolving issues efficiently, contributing to team success.

Throughout my career, I have worked in various roles, including as a Sales Associate and Copywriter. My ability to utilize upselling techniques and provide personalized product recommendations has consistently increased sales and revenue. I am passionate about leveraging my blend of communication, creativity, and interpersonal skills in a customer service role to enhance brand messaging and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Copywriter

Current

Evolve Marketing and Web Agency

Sep 2023 - Jan 2025 (1 year 4 months)

Created compelling content tailored to diverse brand voices, applying SEO strategies to improve web content visibility and collaborating with teams to align content with business goals.

Copywriting SEO Content Creation Collaboration Marketing Strategy

Email Copywriter

High Ticket Email Copywriting Academy

Sep 2023 - Jan 2024 (4 months)

Crafted persuasive email campaigns targeted at high-value products, analyzing marketing metrics to improve open and conversion rates, recognized for quality and creativity.

Email Marketing Copywriting Analytics Campaign Management

Graphic Designer

Skylar Graphics

Feb 2022 - Nov 2023 (1 year 9 months)

Designed promotional materials and edited visual content for marketing platforms, consulting with clients to translate their needs into visual solutions that align with their brand identity.

Graphic Design Visual Branding Consultation

Customer Support Representative

TIVOLY GIFT I. E.

Jan 2021 - Jan 2022 (1 year)

Resourceful customer support representative with strong experience in delivering excellent customer experiences, persuasive communication, and brand messaging. Skilled in resolving issues efficiently and contributing to team success.

Customer Service Communication Problem Solving CRM Tools Time Management Client Communication Teamwork

Sales Associate / Waitress

Blessed Resto

Aug 2020 - Jan 2022 (1 year 5 months)

Delivered excellent customer service in a fast-paced restaurant and retail environment, utilizing upselling techniques to increase sales and maintaining a friendly demeanor throughout customer interactions.

Customer Service Upselling Communication Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

International University of Grand Bassam

Bachelor’s Degree, English Literature

2018 - 2021

Bachelor’s Degree in English Literature, focusing on the study of literary texts, critical analysis, and the development of effective communication skills.