Open to opportunities

Tolu Philips

@toluphilips

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Customer service support specialist delivering empathetic remote email support and CRM-driven issue resolution.

Nigeria

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What I'm looking for

I’m looking for a fully remote role where I can deliver empathetic email support, manage CRM tools, resolve complaints, and escalate issues effectively—while contributing to better customer experiences and continuous improvement.

I’m a customer service professional with over 1 year of dedicated remote support experience, built on strong communication, administration, and content creation. I respond to customer inquiries via email with clarity, empathy, and efficiency to maintain high satisfaction rates.

I resolve complaints and product issues in line with company policy, guide customers through troubleshooting and site navigation, and keep detailed records of interactions, issues, and resolutions. When feedback is recurring or unresolved, I escalate it to the right internal teams to drive product and process improvements.

I also bring hands-on administrative support and writing capability, having worked as an Administrative Assistant and as a Content Writer / Copywriter producing SEO-optimised articles and web copy.

From CRM management tools like Zendesk, Gladly, Kustomer, and Front to research and editing workflows with Grammarly, Google Docs, and Canva, I work independently across time zones in fully remote environments.

Experience

Work history, roles, and key accomplishments

Current

Content Writer / Copywriter

Current

Freelancer

Dec 2024 - Present (1 year 6 months)

Produced well-researched, SEO-optimised articles and web copy across health, wellness, lifestyle, and HR topics. Managed end-to-end writing workflows including research, outlining, editing, and proofreading using collaborative and editing tools.

SEO Content Writing Proofreading Grammarly Google Docs Canva Audience Research

Customer Service Support Specialist

Global Magnificent Platinum Circle

Jul 2024 - Aug 2025 (1 year 1 month)

Resolved customer inquiries via email with clear, empathetic communication, troubleshooting product issues and guiding users through site navigation. Documented interactions in CRM tools, escalated recurring feedback to internal teams, and maintained solution-oriented outcomes.

Zendesk Gladly Kustomer Front Complaint Resolution Customer Escalation Customer Onboarding

Administrative Assistant

Unified Realty And Resources Limited

Jun 2023 - Jul 2024 (1 year 1 month)

Managed client enquiries across multiple communication channels while maintaining accurate, confidential records and databases. Prepared reports, supported office operations, and coordinated executive scheduling and logistics to streamline workflows.

Database Management Appointment Scheduling Logistics Coordination Office Administration Record keeping

Administrative Secretary

Roisprings Schools

Sep 2022 - Dec 2022 (3 months)

Handled professional client communication and maintained organized filing and records systems. Managed income/expense documentation with accuracy and confidentiality to support school administration.

Client Communication Records Management Administrative Support Documentation Control Record Maintenance