Open to opportunities

Daniella Ifebi

@daniellaifebi

Message

Highly motivated and results-oriented professional

Nigeria

Message

What I'm looking for

Seeking a challenging role that leverages my customer-centric approach, brand communications expertise, and analytical skills to drive business growth and success.

As a customer-centric and results-driven professional, I have honed my skills in customer service and brand communications. With a proven track record of building strong customer relationships, crafting compelling brand messaging, and fostering brand loyalty, I am confident in my ability to drive business growth and success.

Throughout my career, I have demonstrated my expertise in managing customer inquiries, negotiating sales, and developing comprehensive brand refresh campaigns. My passion for delivering exceptional customer experiences has earned me a reputation for being compassionate, empathetic, and results-oriented.

I am a creative problem solver with a keen eye for detail, and I am well-versed in utilizing sales techniques to upsell or cross-sell products and services. With a strong foundation in market research and analytics, I am equipped to develop data-driven strategies that drive business results.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative and Sales Negotiator

Current

Post Market Publishing

Dec 2022 - Present (2 years 6 months)

Managed customer inquiries, negotiated sales, and employed upselling techniques to drive revenue while meeting customer needs.

Customer Service Negotiation Upselling Communication

Customer Experience and Brand Communications Officer

Capival Investment Limited

Feb 2023 - Aug 2023 (6 months)

Handled customer complaints, developed brand refresh campaigns, and worked with the team to meet sales targets.

Customer Experience Brand Communications Sales Problem Solving

Customer Service Representative

Wallpaper Pavillion

Jun 2020 - Sep 2022 (2 years 3 months)

Resolved customer issues, managed social media, and consistently earned high customer satisfaction ratings.

Customer Service Social Media Management Problem Solving Communication

Assistant Accountant/Data Entry Operator

Prepaid Medicare Services Limited

Aug 2018 - Jan 2020 (1 year 5 months)

Prepared and maintained account records, recorded transactions, and compiled confidential information.

Accounting Data Entry Microsoft Office Problem Solving

Education

Degrees, certifications, and relevant coursework

Caleb University

Bachelor of Science, Economics

2013 - 2017

Completed a Bachelor of Science in Economics, focusing on economic theories, principles, and their applications in real-world scenarios. Developed analytical skills and a strong understanding of market dynamics and economic policies.