Mabel AffarMA
Looking for a job

Mabel Affar

@mabelaffar

Customer Success Pro with media background, excelling in support. Seeking growth & impact.

Nigeria

What I'm looking for

i am seeking a fast-paced, dynamic environment where i can contribute my expertise in customer support and success while continuing to grow in the field. i seek a role that allows me to enhance user satisfaction, optimize engagement, and drive product adoption through structured processes, analytics, and collaboration.

With a strong background in media and broadcasting, I am a passionate and results-driven Customer Support/Success professional dedicated to ensuring users thrive with products across industries. My expertise spans issue resolution, software testing, UI/UX evaluation, and content creation, all aimed at enhancing user engagement and satisfaction.

I have successfully contributed to increasing customer satisfaction scores, reducing complaint resolution time, and improving product usability through data-driven insights. I am seeking an opportunity in a dynamic, fast-paced environment where I can leverage my skills, contribute meaningfully, and continue growing in my field.

Experience

Work history, roles, and key accomplishments

CH
Current

Customer Support/Success Representative

Chef4me

Feb 2024 - Present (1 year 4 months)

Provided feedback on customer concerns, contributing to a 15% increase in satisfaction. Developed a structured approach to complaints, reducing resolution time by 30%. Achieved a 50% first-contact resolution rate and identified critical bugs through software testing.

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Master of Science, Mass Communication

2023 - 2024

Grade: In view

McPherson University logoMU

McPherson University

Bachelor of Science, Mass Communication

2017 - 2021

Grade: Second Class Upper

Activities and societies: 1. Directed a team of 12 students of the department in planning, organizing, and executing a radio drama series aimed at sensitizing the populace on the importance of girl child education. 2. Worked with a team of three in transliterating interviews with high-profile individuals and compiled a script for a documentary on the newly accredited Nursing Science College.

Graduated with a Second Class Upper division and recognized as an Outstanding Communications Student for the academic year 2020/2021.

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