i am seeking a fast-paced, dynamic environment where i can contribute my expertise in customer support and success while continuing to grow in the field. i seek a role that allows me to enhance user satisfaction, optimize engagement, and drive product adoption through structured processes, analytics, and collaboration.
Mabel Affar
@mabelaffar
Customer Success Pro with media background, excelling in support. Seeking growth & impact.
What I'm looking for
With a strong background in media and broadcasting, I am a passionate and results-driven Customer Support/Success professional dedicated to ensuring users thrive with products across industries. My expertise spans issue resolution, software testing, UI/UX evaluation, and content creation, all aimed at enhancing user engagement and satisfaction.
I have successfully contributed to increasing customer satisfaction scores, reducing complaint resolution time, and improving product usability through data-driven insights. I am seeking an opportunity in a dynamic, fast-paced environment where I can leverage my skills, contribute meaningfully, and continue growing in my field.
Experience
Work history, roles, and key accomplishments
Customer Support/Success Representative
Chef4me
Feb 2024 - Present (1 year 4 months)
Provided feedback on customer concerns, contributing to a 15% increase in satisfaction. Developed a structured approach to complaints, reducing resolution time by 30%. Achieved a 50% first-contact resolution rate and identified critical bugs through software testing.
Customer Service Representative
GadgetWorldNG
May 2023 - Dec 2023 (7 months)
Managed customer inquiries across social media, ensuring timely responses. Implemented record-keeping for inventory, reducing discrepancies by 10%. Increased revenues by 5% through follow-up communications with potential customers.
Media Officer
Excellerate Business School
Oct 2021 - Oct 2022 (1 year)
Curated content and served as a voice-over artist for a series educating an audience on business management. Organized adult classes and drafted marketing content, boosting program visibility.
Marketing Intern
Touchstone Brand Strategy Limited
Oct 2020 - Dec 2020 (2 months)
Worked under a copywriter to develop scripts for brand publicity. Edited projects for a major publication, gaining insights into Advertising and Graphic Design.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Science, Mass Communication
2023 - 2024
Grade: In view
McPherson University
Bachelor of Science, Mass Communication
2017 - 2021
Grade: Second Class Upper
Activities and societies: 1. Directed a team of 12 students of the department in planning, organizing, and executing a radio drama series aimed at sensitizing the populace on the importance of girl child education. 2. Worked with a team of three in transliterating interviews with high-profile individuals and compiled a script for a documentary on the newly accredited Nursing Science College.
Graduated with a Second Class Upper division and recognized as an Outstanding Communications Student for the academic year 2020/2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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