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Mabel Affar

@mabelaffar

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Customer Success Pro with media background, excelling in support. Seeking growth & impact.

Nigeria

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What I'm looking for

i am seeking a fast-paced, dynamic environment where i can contribute my expertise in customer support and success while continuing to grow in the field. i seek a role that allows me to enhance user satisfaction, optimize engagement, and drive product adoption through structured processes, analytics, and collaboration.

With a strong background in media and broadcasting, I am a passionate and results-driven Customer Support/Success professional dedicated to ensuring users thrive with products across industries. My expertise spans issue resolution, software testing, UI/UX evaluation, and content creation, all aimed at enhancing user engagement and satisfaction.

I have successfully contributed to increasing customer satisfaction scores, reducing complaint resolution time, and improving product usability through data-driven insights. I am seeking an opportunity in a dynamic, fast-paced environment where I can leverage my skills, contribute meaningfully, and continue growing in my field.

Experience

Work history, roles, and key accomplishments

Current

Customer Support/Success Representative

Current

Chef4me

Feb 2024 - Present (2 years 4 months)

Provided feedback on customer concerns, contributing to a 15% increase in satisfaction. Developed a structured approach to complaints, reducing resolution time by 30%. Achieved a 50% first-contact resolution rate and identified critical bugs through software testing.

Customer Support Complaint Resolution Software Testing Bug Identification UI UX Review Content Creation Customer Feedback Analysis Mixpanel Communication Problem Solving

Customer Service Representative

GadgetWorldNG

May 2023 - Dec 2023 (7 months)

Managed customer inquiries across social media, ensuring timely responses. Implemented record-keeping for inventory, reducing discrepancies by 10%. Increased revenues by 5% through follow-up communications with potential customers.

Record keeping Customer Service Social Media Management Inventory Management Communication Sales Strategy Customer Engagement Problem Solving Feedback Management Revenue Growth

Media Officer

Excellerate Business School

Oct 2021 - Oct 2022 (1 year)

Curated content and served as a voice-over artist for a series educating an audience on business management. Organized adult classes and drafted marketing content, boosting program visibility.

Script Writing Voice Over Content Creation Audience Engagement Event Organization Marketing Campaigns Communication Educational Content Moderation Business Management

Marketing Intern

Touchstone Brand Strategy Limited

Oct 2020 - Dec 2020 (2 months)

Worked under a copywriter to develop scripts for brand publicity. Edited projects for a major publication, gaining insights into Advertising and Graphic Design.

Copywriting Script Development Editing Advertising Graphic Design Marketing Communication Brand Strategy Content Development Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Lagos

Master of Science, Mass Communication

2023 - 2024

Grade: In view

McPherson University

Bachelor of Science, Mass Communication

2017 - 2021

Grade: Second Class Upper

Activities and societies: 1. Directed a team of 12 students of the department in planning, organizing, and executing a radio drama series aimed at sensitizing the populace on the importance of girl child education. 2. Worked with a team of three in transliterating interviews with high-profile individuals and compiled a script for a documentary on the newly accredited Nursing Science College.

Graduated with a Second Class Upper division and recognized as an Outstanding Communications Student for the academic year 2020/2021.