Sophia Daniel

As a Customer Service Executive, I provide exceptional service by addressing inquiries and resolving issues promptly. I manage client accounts, collaborate with teams to optimize processes, and utilize CRM software to track interactions, consistently meeting performance targets.

In my role as Admin Assistant and Customer Service Representative, I managed office operations, drafted communications, and provided exceptional service to clients. I handled transactions and collaborated with team members to ensure customer satisfaction.

In my role as Customer Service Representative, I addressed customer inquiries, managed feedback on social media, and provided empathetic support. I consistently exceeded targets and maintained a high positive sentiment score.

As a Teacher during my NYSC, I developed engaging lesson plans and fostered a positive classroom environment. I monitored student progress and provided feedback to support academic growth.

As a Freelance Copywriter, I produced engaging content focused on digital marketing. I crafted blog posts, product descriptions, and website copy that improved traffic and conversion rates.

Completed a Bachelor of Science in Education with a focus on Physics, gaining a solid foundation in educational methodologies and physics principles.

Achieved the West African Senior School Certificate Examination, demonstrating proficiency in various subjects and readiness for higher education.