At NRMA group (Australia), I monitored and updated CRM records for interactions, appointments, and lead status to support timely follow-ups. I also met performance targets for response times and customer satisfaction.
I supported customers through calls, emails, and chats, and researched information online to keep organizational data current.
At Brentree Enterprise (uk), I prospected and qualified leads through cold calling, email campaigns, and networking events. I recorded customer interactions and sales in CRM and made outbound calls to promote the company’s product.
At Royal city international school, I responded to inquiries from students, parents, and staff by phone, email, and chat. I documented complaints, escalated sensitive cases to relevant units, and followed up on service-related issues.
