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Gibson OwensGO
Open to opportunities

Gibson Owens

@gibsonowens

Customer and technical support specialist troubleshooting issues and coordinating logistics.

United States
Message

What I'm looking for

I’m looking for a full-time remote Customer Support or Technical Support role, or Dispatcher/Scheduling/Operations work, where I can deliver excellent service, manage priorities independently, and handle documentation accurately in a remote environment.

I’ve spent 6+ years handling customer-facing technical service, logistics, telecommunications, and independent business operations, with a steady emphasis on clear communication and accurate documentation.

Most recently, I’ve been running independent delivery work with Uber Eats and DoorDash—handling scheduling, navigation, customer communication, and issue resolution while keeping mileage and income/expense records up to date.

Before that, I worked as a Cell Tower Technician for Ascend Wireless and MasTec, installing and maintaining telecommunications equipment while troubleshooting problems, completing documentation, and following OSHA and company safety procedures.

I also diagnosed and repaired mechanical and electrical equipment as a Crane Technician at CraneWorks, plus did data entry and administrative support as a Computer Operations Assistant—supporting reliable records and event operations.

Experience

Work history, roles, and key accomplishments

MA

Cell Tower Technician

MasTec

Nov 2022 - Jun 2023 (7 months)

Installed and serviced telecommunications infrastructure, performed inspections, testing, and preventative maintenance following safety procedures.

CR

Crane Technician

CraneWorks

Nov 2018 - Oct 2022 (3 years 11 months)

Diagnosed and repaired mechanical and electrical equipment, communicated with customers regarding repairs, and maintained service documentation.

SA

Computer Operations Assistant

Southern Kingfish Association

Jan 2018 - Dec 2018 (11 months)

Performed data entry and administrative support, maintained digital records, and assisted with event operations.

Education

Degrees, certifications, and relevant coursework

CS

Croatan High School

High School Diploma, General Education

High school diploma from Croatan High School.

Tech stack

Software and tools used professionally

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