Open to opportunities

Michelle Clarkson

@michelleclarkson

Independent logistics and remote technical support professional delivering customer-first, on-time, step-by-step solutions.

United States

Message

What I'm looking for

I’m looking for a fast-paced, customer-first role where I can own scheduling/logistics or remote support, solve problems in real time, and use tools like Salesforce and Zendesk to improve satisfaction through clear communication and accurate documentation.

I’m a detail-oriented, customer-centric professional with 10+ years of experience spanning client services, independent logistics, remote technical support, and operations. I boost customer satisfaction by translating complex issues into easy, stress-free guidance and by managing real-time logistical challenges with meticulous attention to detail.

In independent logistics, I manage daily operations and client delivery scheduling while maintaining a 4.9/5.0 customer satisfaction rating and strong on-time tracking performance. As a Tier 1-2 technical support specialist, I deliver phone/email/live chat support, log interactions in Zendesk and other tools, and maintain high first-contact resolution by listening closely to user needs and preferences.

Experience

Work history, roles, and key accomplishments

Current

Independent Logistics Contractor

Current

Walmart Spark Platform

Oct 2025 - Present (9 months)

Managed independent daily operations and client delivery scheduling while maintaining high customer satisfaction and on-time tracking performance. Optimized routing and resolved real-time logistical challenges independently with strong attention to detail.

Customer Satisfaction Scheduling Route Optimization Time Management Logistics Customer Support

Technical Support Specialist

Halo Collar Pro

Mar 2024 - Aug 2024 (5 months)

Provided dedicated Tier 1-2 remote technical support via phone, email, and live chat by translating complex configurations into step-by-step guidance. Logged and tracked client interaction history using support and internal administration tools.

Tier 1 Support Customer Support Phone Support Email Support Live Chat Zendesk Gladly Knowledge Base

Food Delivery Driver

Waitr

Jul 2020 - Sep 2020 (2 months)

Ensured secure, on-time deliveries while maintaining strong customer satisfaction through polite and efficient service.

On Time Delivery Customer Service Route Delivery Service

Homemaker / Caregiver

Private Home

Mar 2004 - Jul 2020 (16 years 4 months)

Provided long-term caregiving and managed domestic household operations, budgeting, and multi-person activity scheduling. Coordinated day-to-day needs independently over an extended period.

Caregiving Budgeting Time Management

Employment Security Representative

Alabama Department of Labor

Feb 2002 - May 2004 (2 years 3 months)

Assisted claimants and employers in navigating complex systems while ensuring compliance with state and federal regulations. Maintained accurate data records during case support.

Regulatory Compliance

Customer Service Advisor II

Concentrix

Apr 2023 - Present (3 years 3 months)

Resolved client inquiries efficiently by researching and verifying complex information in real time. Provided empathetic, customized guidance while using Salesforce CRM and official compliance databases.

Customer Service Client Inquiries Salesforce CRM Compliance Research Data Verification Empathetic