Jason Turner

Assisted customers in getting roadside assistance in emergency situations and provided support for drivers and compensation of completed jobs. Handled inbound calls for support for State Farm and other contracted companies in customer support, documenting all calls and driver notes with detailed customer information.

Managed daily reports using spreadsheets and provided strategic task management, coaching agents on process implementations and metric-impacting developments. Resolved field escalations and completed post-call surveys on service quality for technicians.

Answered inbound technician calls for work order status changes and noted activities supporting reasons for non-completion. Ensured accurate documentation of all interactions.

Worked to resolve customer email requests and escalated issues to appropriate departments to meet customer expectations. Utilized soft skills to ensure timely resolution of customer issues.

Completed daily reports using Siebel and provided strategic task management, coaching and developing agents on process implementations. Delegated agent assignments to ensure optimal regional coverage and assisted agents in managing technician work activities.

Built field technician profiles, including skill sets, start locations, and scheduled work hours. Created secondary technician profiles for traveling technicians to ensure accurate scheduling forecasting.

Supported field technicians by activating line items and advising on receiver compatibility for successful service completion. Provided technical support for closing activities, including sending signals to receivers.

Studied core principles of business management, including organizational behavior, finance, and marketing. Gained foundational knowledge in business operations and administrative practices.

Completed general high school curriculum, earning a diploma. Developed foundational academic skills across various subjects.