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Tom Chiavaroli

@tomchiavaroli

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Customer service expert with extensive technical support experience.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my extensive experience in customer service and technical support while providing opportunities for growth and skill development.

I am a dedicated customer service and technical support expert with over 25 years of experience in various roles. My journey began as a delivery driver and progressed to managing teams and overseeing high-level conference calls for Fortune 100 companies. I pride myself on my ability to troubleshoot complex technical issues and provide exceptional service to clients.

Throughout my career, I have received numerous accolades, including two 'Make a Difference' awards for my commitment to excellence. I have a strong background in utilizing various web-based applications and tools, which has allowed me to effectively manage and execute conference calls with precision. My upbeat personality and proactive approach to problem-solving have consistently earned me positive feedback from both clients and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Conference Operator

Current

Peak Pro Staffing

Jul 2018 - Present (7 years)

Operated high-level conference calls, integrating various webcast platforms. Managed personal workspace and schedule while working remotely, consistently receiving internal and external compliments.

Conference Calls Remote Work Scheduling Client Relations Communication Technical Support Problem Solving Time Management Customer Service

Current

Customer Service/Technical Support Expert

Current

Asurion

Sep 2019 - Present (5 years 10 months)

Managed home appliance and electronics insurance claims, scheduling in-home services and facilitating device repairs and shipping. Handled incoming calls for Fortune 500 companies, addressing small claims insurance needs and escalating complex cases.

Customer Service Technical Support Insurance Claims Handling Scheduling Troubleshooting Data Entry Microsoft Office Communication Problem Solving

Team Lead

PGI, Inc.

Dec 1998 - Jul 2018 (19 years 7 months)

Managed a team of 18-25 CSS’s, conducting monthly performance reviews and weekly team meetings. Collaborated with management to ensure adequate staffing and monitored bridge traffic to meet client needs.

Team Leadership Performance Management Staffing Client Relations Problem Solving Communication Training Mentoring Operations Management Conflict Resolution

Conference Support Specialist Level 3

PGI, Inc.

Dec 1998 - Jul 2018 (19 years 7 months)

Operated at the highest level within the department, running complex high-level calls with intricate details. Proficiently utilized various bridge applications and web-based applications, earning multiple 'Make a Difference' awards.

Polling VisionCast Adobe Webex Account Management Client Relations Problem Solving Communication

Technical Support Agent – Tier 1

PGI, Inc.

Dec 1998 - Jul 2018 (19 years 7 months)

Provided Tier 1 technical support, troubleshooting issues and utilizing various web and audio tools for clients. Collaborated with Reservation, Sales, and Operations to ensure optimal client service.

Technical Support Troubleshooting Netspoke LiveMeeting Webex Adobe ReadyCast + Web Tesla SharePoint)NetSuite

Night Manager/Bartender

My Brother’s Place

Sep 1990 - Oct 1995 (5 years 1 month)

Managed night operations, overseeing staff and ensuring smooth service. Handled customer inquiries and resolved issues to maintain a positive environment.

Night Management Bartending Customer Service Staff Supervision Inventory Management Problem Solving Communication Food Safety Conflict Resolution

Manager

R & B Transportation, Inc.

Jul 1998 - Nov 1998 (4 months)

Managed a fleet of 18 OTR trucks, overseeing the repair shop and coordinating maintenance schedules with drivers. Scheduled preventative maintenance appointments for the entire fleet.

Fleet Management Maintenance Scheduling Logistics Operations Management Team Supervision Problem Solving Communication Budgeting Vendor Management

Delivery Driver

Corporate Messenger, Inc.

Dec 1995 - Jul 1998 (2 years 7 months)

Delivered corporate documents and packages throughout the metropolitan area, working closely with dispatchers to meet client needs. Received excellent client reviews for timely and accurate deliveries.

Delivery Services Logistics Client Relations Dispatch Coordination Customer Service Time Management Communication Problem Solving Record keeping

Installation Technician

AEC Express

Apr 1997 - Jul 1997 (3 months)

Traveled to multiple cities to install satellite communication equipment, assisting with on-location setup and operation. Responsible for tracking personal expenses and submitting weekly reports.

Technical Support Expense Reporting Reporting Communication Problem Solving Travel Equipment Customer Service

Education

Degrees, certifications, and relevant coursework

Southwest Missouri State University

Unknown, Geography

Studied Geography with a minor in US History, focusing on the historical and geographical aspects of the United States. Gained foundational knowledge in both disciplines.