Willie Ross
@willieross
Experienced IT and customer support specialist with strong warehouse and inventory leadership.
United StatesWhat I'm looking for
I am an experienced IT and technical support professional with extensive customer service and warehouse leadership background. I have performed LAN/WAN troubleshooting, desktop and hardware repairs, Active Directory administration, VPN management, and created technical documentation and end-user training while meeting SLA requirements.
I also bring broad warehouse operations experience — forklift and equipment operation, inventory supervision, order selection and shipping — and have led teams of 20+ people while maintaining high accuracy and safety compliance. I deliver fast, accurate, and empathetic support and thrive in roles that combine technical support with hands-on operations.
Experience
Work history, roles, and key accomplishments
Tool Crib Attendant
Manpower / Stihl
Jul 2025 - Jan 2026 (6 months)
Manage distribution and inventory of parts using SAP and ATR systems to support facility repairs, ensuring no shortages and timely order fulfillment.
Supported daily manufacturing/warehouse operations and operated forklifts to move prepared orders safely throughout the facility.
Responded to customer calls regarding order issues, resolving inquiries in a timely manner and maintaining high customer satisfaction.
IT Support Representative
Pondera Services
Jan 2023 - Jul 2023 (6 months)
Provided LAN/WAN troubleshooting, AD user/device management, and Microsoft Office support; created technical documentation and supported smartcard logon deployment.
Technical Support Representative
Everise
Mar 2022 - Jan 2023 (10 months)
Handled tech support calls for a leading cable provider, performing desktop/laptop hardware and OS troubleshooting for 200+ end users and managing SLA-driven tickets.
Customer Service Representative
SSG Ohio
Dec 2021 - Feb 2022 (2 months)
Worked remotely handling inbound calls for various clients, using sales skills to convert upsells and deliver high-quality customer service.
Equipment Operator
Publix Distribution Center
Sep 2021 - Jan 2022 (4 months)
Operated stand-up forklift to move freight throughout the warehouse, ensuring order selectors had consistent inventory and supporting efficient workflow.
Equipment Operator
Capstone Logistics
Sep 2020 - Jan 2021 (4 months)
Used stand-up forklift to load and unload trailers with customer orders from hubs, maintaining safety and on-time shipments.
Order Selector
Piggly Wiggly Distribution
Oct 2018 - Jun 2020 (1 year 8 months)
Built customer orders on pallets with high productivity, pulling at 175 cases per hour with 99.4% accuracy to meet throughput targets.
Inventory Supervisor
WIS International
Sep 2017 - Sep 2018 (1 year)
Supervised teams of 2–40 counters and managed inventory counts, resolving issues and ensuring accurate, timely inventory reporting.
Expert Team Lead
RGIS Inventory Specialists
Jun 2014 - Sep 2016 (2 years 3 months)
Led inventory count teams, coordinated with store management, and ensured accurate, complete counts within deadlines.
Telephone Support Representative
JL Morgan & Associates
Jan 2012 - May 2014 (2 years 4 months)
Conducted outbound patient satisfaction surveys for hospitals, collecting feedback and documenting responses via phone outreach.
Unloaded trucks, restocked shelves, and assisted customers with carry-outs to maintain store inventory and customer service standards.
Package Handler
FedEx Ground
Apr 2004 - Oct 2007 (3 years 6 months)
Loaded delivery trucks according to load charts and handled package sorting to support on-time deliveries.
Laborer
Perry's Burner & Reline
Jun 2000 - Mar 2004 (3 years 9 months)
Assisted brick masons in rebuilding industrial wood burners at paper mills, supporting heavy labor tasks and on-site operations.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Arts, Information Technology
2009 - 2013
Completed a Bachelor-level program in Information Technology at the University of Phoenix, focusing on computer and IT fundamentals.
Virginia College
Associate of Applied Science, Computer Programming
1998 - 2000
Completed an Associate of Applied Science in Computer Programming with coursework in programming and related technical skills.
High School (or GED)
High School Diploma or GED, Secondary Education
Completed upper secondary education with a high school diploma or GED.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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