Kwami Miller
@kwamimiller
I resolve complex customer and enterprise IT issues across remote support, operations, and regulated service environments.
United StatesWhat I'm looking for
I've supported customers and internal teams across Capital One, Microsoft, Go Airport Express, and FedEx Express, resolving time-sensitive issues while keeping service and documentation on track.
At Capital One, I handled account questions, billing issues, disputes, and access concerns across multiple systems and queues. I documented cases for quality review and audit purposes, followed compliance requirements, and escalated issues requiring additional review.
At Microsoft, I worked 20–60+ daily enterprise data center tickets involving hardware, software, inventory, warranties, and operations. I supported teams through Teams, Slack, and email while prioritizing SLA-driven work and maintaining accurate asset and compliance records.
My operations background includes dispatch supervision and team leadership in high-volume transportation and delivery environments. I bring practical troubleshooting, de-escalation, clear communication, and follow-through to remote customer support and technical operations work.
Experience
Work history, roles, and key accomplishments
Handled customer account questions, billing issues, disputes, and access concerns while navigating multiple systems and queues. Maintained clear case notes, followed compliance requirements, and escalated issues as needed.
Worked through 20-60+ daily tickets involving hardware, software, inventory, warranty, and operational issues in an enterprise data center environment. Supported internal users and cross-functional teams while tracking assets and maintaining compliance records.
Dispatcher / Supervisor
Go Airport Express / Azimuth
Jan 2021 - Apr 2022 (1 year 3 months)
Coordinated high-volume service requests, schedules, drivers, and customer/provider communication for a distributed transportation operation. Resolved service delays and escalations, documented outcomes, and trained employees.
Handled time-sensitive customer and delivery issues while following chain-of-custody, safety, and federal operating requirements. Investigated tracking and package-flow discrepancies, coordinated with dispatch, and trained team members.
Education
Degrees, certifications, and relevant coursework
Simeon Career Academy High School
High School Diploma, General Studies
Completed high school education at Simeon Career Academy.
Google IT Support Professional Certificate, Information Technology
Earned the Google IT Support Professional Certificate.
Google Cybersecurity Professional Certificate, Cybersecurity
Earned the Google Cybersecurity Professional Certificate.
Google Digital Marketing & E-Commerce Professional Certificate, Digital Marketing & E-Commerce
Earned the Google Digital Marketing & E-Commerce Professional Certificate.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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