Looking for a job

Kevin Willis

@kevinwillis

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I resolve customer issues across technical support, operations, and service channels.

United States

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What I'm looking for

I'm looking for a customer-facing role where I can resolve technical and account issues, communicate across phone, chat, and in-person channels, maintain accurate records, and help customers find practical solutions.

I've spent 10+ years supporting consumers through customer service, technical troubleshooting, sales, administrative operations, and other client-facing work.

At Apple WTC, I identified issues with Apple products, presented solutions and upgrade options, guided customers through the Apple ecosystem, and managed inventory using Warehouse Management Systems. I also earned iOS Certification.

In my current Clerk/Driver role with J.C.B.O.E., I coordinate supply deliveries, storage and pickups, maintain inventory and clerical records, and work with school faculty to fulfill supply needs. My earlier work includes remote computer support, office coordination, account payments, scheduling, reporting, staff training, and youth outreach.

Experience

Work history, roles, and key accomplishments

Current

Clerk/Driver

Current

J.C.B.O.E.

Jan 2023 - Present (3 years 8 months)

Coordinates deliveries and storage of supplies, maintains inventory and clerical records, and fosters relationships with school faculty to ensure supply fulfillment.

Dispatch Coordination Inventory Management Record keeping Communication Skills Relationship Building

Office Coordinator

Kidz Kingdom

Jan 2020 - Dec 2022 (2 years 11 months)

Assisted the director with structural and academic needs, created certified documents and financial reports, and provided reception services and staff training.

Microsoft Office Excel Financial Reporting Corporate Trainer Reception

Technical Specialist

Apple WTC

Jan 2017 - Dec 2020 (3 years 11 months)

Delivered exceptional customer service, managed inventory using Warehouse Management Systems, and provided solutions for Apple product issues. Achieved iOS Certification.

Customer Service Warehouse Management Systems Inventory Management iOS Troubleshooting Communication Skills

Youth Drug and Alcohol Prevention Specialist

Children's Aid

Jan 2017 - Dec 2018 (1 year 11 months)

Developed and implemented outreach programs to empower students, fostered a safe environment through interactive techniques, and curated videos for media reform.

Program Development Outreach Youth Engagement Video Production

Remote Customer Support Technician

Techs on Call

Jan 2010 - Dec 2012 (2 years 11 months)

Provided remote technical support for computer system issues, scheduled technician visits, processed orders, and facilitated account payment transactions.

Technical Support Troubleshooting Customer Service Web Chat Billing Telecommunications Order Processing