Mehdi Laaziri
@mehdilaaziri
Customer-focused technical professional with leadership and troubleshooting skills.
What I'm looking for
I am a resourceful professional with over 5 years of experience across customer service, leadership, and technical field roles. I combine strong communication with hands-on problem-solving to deliver reliable results in fast-paced environments.
In field positions I install and maintain telecommunications equipment at elevation, perform wiring and troubleshooting, and adhere to strict OSHA safety standards. I also have ground operations experience loading and delivering supplies under rigorous hygiene and safety protocols.
As a supervisor and coach, I led a 12-member team to meet performance targets, managed store operations, inventories, and resolved high-level customer service issues. I bring proven leadership, time management, and coordination skills to operational and customer-facing roles.
I hold an OLCC Service Permit (valid through Dec 2028), a driver’s license, a high school diploma, and I am currently studying for ISTQB certification to expand my technical testing knowledge.
Experience
Work history, roles, and key accomplishments
Tower Technician
Ontivity
Dec 2024 - Present (9 months)
Install and maintain telecommunications equipment on towers and rooftops, perform wiring and troubleshooting at elevation, and enforce OSHA safety compliance on elevated worksites.
Ramp Agent
LSG Sky Chefs
Jul 2024 - Dec 2024 (5 months)
Loaded and delivered airline catering supplies while adhering to strict hygiene and safety protocols to support on-time flight operations.
Shift Lead Manager
Walgreens
Sep 2023 - Jun 2024 (9 months)
Supervised store operations and staff, managed inventory, and drove customer satisfaction across shifts to meet operational targets.
Coach Senior Account Expert
T-Mobile
Oct 2021 - Sep 2023 (1 year 11 months)
Led a 12-member team to meet performance targets, managed customer accounts, and resolved high-level service issues to improve retention and satisfaction.
Education
Degrees, certifications, and relevant coursework
McNary High School
High School Diploma, General Education
High School Diploma completed at McNary High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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