Open to opportunities

Kurt Thaxton

@kurtthaxton

Message

I resolve complex customer, account, and technical service issues across regulated industries.

United States

Message

What I'm looking for

I'm looking for a customer service, operations, technical support, or training role where I can research complex issues, deliver accurate resolutions, protect confidential information, and meet quality and productivity standards.

I've supported business customers at Spectrum by resolving account, billing, provisioning, connectivity, and service issues while accurately documenting corrections and escalations in CRM systems.

As a Field Technician II at Charter Communications, I installed, repaired, and supported internet, video, and voice services. I used Layer 1 and Layer 2 troubleshooting to resolve signal, equipment, cabling, and network-connectivity issues while maintaining strong first-time resolution and customer satisfaction.

At Teleperformance, I served as a Liberty Mutual Master Trainer and UnitedHealthcare Senior Sales Trainer, delivering onboarding, compliance training, coaching, readiness assessments, and digital learning materials for customer-facing teams.

My background also includes technical support at Verizon Wireless, operations management for a freight business supporting more than 30 drivers, and military equipment maintenance and squad-level training in the U.S. Army.

Experience

Work history, roles, and key accomplishments

Customer Service Representative I

Charter Communications

Jun 2024 - Jul 2026 (2 years 1 month)

Responded to telephone inquiries from small-to-medium business customers regarding accounts, billing, provisioning, connectivity, and service issues. Researched complex inquiries and system errors, processed account updates, and documented resolutions in CRM systems.

Customer Service CRM Systems Account Management Troubleshooting Documentation Escalation Management Microsoft Office