Looking for a job

Betty Smart

@bettysmart

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I deliver reliable customer support, scheduling, and time-sensitive service across healthcare, telecom, and delivery.

United States

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What I'm looking for

I'm looking for a customer-focused role where I can use my scheduling, administrative, technical support, or delivery experience to provide accurate, timely service and represent the employer with integrity.

I've supported customers and operations across Imaging Healthcare Specialists, AT&T/BellSouth, By The Book Accounting, and ARISE Virtual Solutions. My work includes high-volume scheduling, technical troubleshooting, administrative coordination, and client communication.

I'm currently completing time-sensitive deliveries through Spark Driver, Uber Eats, and Shipt, using route planning, GPS navigation, and careful order handling to provide safe, accurate, on-time service.

Experience

Work history, roles, and key accomplishments

Current

Independent Delivery Driver

Current

Gig Services

Jun 2026 - Present (3 months)

Provided prompt, professional pickup and delivery services through multiple delivery platforms, maintaining excellent customer service and dependable performance.

Route Planning GPS navigation Mobile delivery apps Time Management Customer Service

Scheduler II

Imaging Healthcare Specialists

Jun 2025 - Apr 2026 (10 months)

Scheduled high-volume diagnostic imaging appointments across multiple modalities in a fast-paced contact center environment, verifying physician orders and insurance authorization.

Scheduling Royal MD EHR System 8x8 Systems HIPAA compliance Customer Service Documentation

Executive Administrative Assistant

By The Book Accounting, Inc.

Jan 2008 - Nov 2024 (16 years 10 months)

Managed scheduling, correspondence, filing, and daily office operations while maintaining confidential financial records and delivering professional customer service.

Administrative Support Scheduling Correspondence Filing Customer Service Confidentiality

Customer Service Representative

ARISE Virtual Solutions

Jun 2005 - Apr 2010 (4 years 10 months)

Handled high-volume inbound calls, resolving customer inquiries and routing support requests appropriately while maintaining professional communication.

Customer Service Inbound Calls problem resolution Communication Skills Brand Ambassador

Technical Support Specialist

AT&T

Jan 1970 - Dec 2002 (32 years 11 months)

Provided technical support and customer assistance in a high-volume telecommunications environment, resolving connectivity issues and guiding customers through troubleshooting.

Technical Support Troubleshooting Customer Service problem resolution Communication Skills