Nellesha Deacon-Forrest

Provide comprehensive driver support by managing scheduling, handling inbound communications, documenting accident reports, and conducting recruitment to onboard licensed drivers, improving operational efficiency.

Managed accurate sorting and delivery of mail and parcels and provided customer assistance for postal services, maintaining timely distribution and service accuracy.

Resolved technical issues for home security systems via diagnostics, guided customers through camera and sensor setup, and coordinated technician dispatches to ensure timely on-site repairs.

Managed ~70 daily customer inquiries across phone channels, processed refunds and cancellations, and coordinated warranty claims and returns to maintain customer satisfaction and order accuracy.

Compiled and assembled customer orders by hand-picking products and operated forklifts to move packed items to loading docks while adhering to safety and quality standards.

Resolved account inquiries, scheduled appointments, addressed billing issues, and troubleshot phone application problems while documenting interactions across Zendesk, Salesforce, NetSuite, and collaboration tools.

Managed store opening and closing procedures, assisted customers with purchases and outfit coordination, and maintained accurate sales records to ensure smooth store operations.

Completed an Associate of Science in Computer Information Technology at the College of Central Florida.