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Gary Palmer II

@garypalmerii

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Executive UX research leader driving human-centered design, operational efficiency, and revenue growth.

United States

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What I'm looking for

I seek leadership roles where I can scale UX research operations, drive measurable ROI through human-centered design, mentor teams, and partner cross-functionally to influence product and organizational strategy.

I am an executive user experience and research leader with deep human factors expertise and a Ph.D. in Industrial Engineering focused on human factors.

I lead UX operations, managing hiring, performance, KPIs, and a $550K research budget while directing an 8-person team and reporting to the CEO to scale research strategy and enterprise usability standards.

My work has driven measurable business impact: I standardized UX processes to save $200K, generated $400K in new revenue, saved clients $500K, increased customer retention by 20%, and elevated market presence by 25% through strategic product and website initiatives.

I combine qualitative and quantitative research, design thinking, and cross-functional leadership to streamline workflows, optimize product lifecycles, and mentor teams toward measurable UX maturity and organizational change.

Experience

Work history, roles, and key accomplishments

Current

Principal UX Researcher

Current

Eleven Peppers Studios

Apr 2022 - Present (3 years 10 months)

Directed an 8-person UX operations team, overseeing hiring, performance and KPI development, while managing a $550K budget to scale research strategy, improve process efficiency, and support enterprise-wide usability standards.
Saved a client $500K by cutting UX study material production time by 60%, implementing cross-functional collaboration workflows, and optimizing design development.

UX Research Team Leadership Budget Management Usability Testing Process Optimization Stakeholder Engagement Jira

Senior UX Strategist Lead

Eleven Peppers Studios

Aug 2019 - Mar 2022 (2 years 7 months)

Integrated UX strategy into product lifecycle and led research across four enterprise projects, saving $200K via standardized processes and improving application usage by 15%.
Directed UX research for 4 concurrent enterprise projects, collaborating with design and development teams to create seamless, user-centered interfaces for complex applications while shaping enterprise-wide UX strategy.

UX Strategy Mentorship Cross Functional Collaboration Prioritization

UX Lead

Booz Allen Hamilton

Nov 2017 - Jul 2019 (1 year 8 months)

Managed UX strategy for an enterprise intranet with a $300K budget and 2 direct reports, reducing support costs ~67% and cutting navigation time by 40% through research-driven redesigns.

Usability Testing Information Architecture Stakeholder Management Card Sorting

Project Manager, UX Researcher/Designer

Abex Systems

Nov 2016 - Oct 2017 (11 months)

Spearheaded UX strategy and research planning across the organization, collaborating with 4 team members to design company-wide growth and maturation while managing a $75K budget under the deputy CIO.
Elevated market presence by 25% through partnership with the design team to revamp the company website, using iterative wireframes and prototypes informed by user journeys and qualitative research.

UX Strategy Project Management Wireframing Personas User Research Lean Workshops Prototyping

Senior UX Researcher

Octo Consulting Group

Feb 2015 - Oct 2016 (1 year 8 months)

Conducted large-scale usability research that eliminated $7M in operational costs and generated $150K in new business by aligning UX and agile processes and delivering research-driven assets.

Usability Testing Participant Observation

Consultant, UX & Software Development

OGSystems

Jan 2014 - Jan 2015 (1 year)

Delivered UX solutions and artifacts supporting data science initiatives, performed heuristic evaluations resolving 50+ issues, and contributed to a $25K revenue activation for GRIDWAVE.

User Flows Product Design