Amber Wolfe
@amberwolfe
I lead UX strategy for enterprise ServiceNow, SaaS, and AI-driven product experiences.
ZimbabweWhat I'm looking for
At Cognizant, I lead UX strategy and solution design for enterprise ServiceNow Employee Center implementations, including work for Sprouts Farmers Market, Blue Owl Financial, and UW Health.
Previously at NewRocket, I led discovery, research, and scalable solution design for ServiceNow clients, including award-winning JacobsConnect and Stellantis Employee Center platforms. I also shaped Service Express’s Customer Service Management transformation with AI-powered recommendations, proactive maintenance alerts, and improved workflows.
At KCF Technologies, I reimagined a fragmented 16-step ML validation workflow into a unified predictive-maintenance experience and established the organization’s first atomic design system connecting Figma and Storybook.
Across 15+ years in UX, I’ve led research, workshops, information architecture, prototyping, design systems, and developer handoff for enterprise and education platforms. I enjoy bringing stakeholders, designers, engineers, and product teams together around scalable, user-centered solutions.
Experience
Work history, roles, and key accomplishments
Lead UX strategy and solution design for enterprise ServiceNow Employee Center implementations, transforming complex business requirements into scalable, user-centered experiences. Served as UX lead for major client engagements and developed a reusable design system.
Led UX strategy and consulting engagements for enterprise ServiceNow implementations, helping clients modernize employee and customer experiences. Served as UX lead for award-winning platforms and conducted user research and design systems development.
Led product discovery initiatives partnering with product managers, engineers, and stakeholders to identify user needs and shape product direction. Championed human-centered design practices and created interactive prototypes to validate concepts.
Senior Product Designer
Crown Castle
Dec 2022 - Mar 2023 (3 months)
Led product discovery initiatives partnering with product managers, engineers, and stakeholders to identify user needs and shape product direction. Championed human-centered design practices and created interactive prototypes to validate concepts.
Led UX strategy for an enterprise predictive maintenance platform, partnering with product leadership to shape roadmap and architecture. Established the organization's first atomic design system and led user research across multiple industries.
Senior UI/UX Designer
Schoolwires/Blackboard Inc.
Jun 2008 - Mar 2020 (11 years 9 months)
Led UX strategy, information architecture, and visual design for 200+ K-12 digital experiences, managing up to 10 concurrent client engagements. Improved organizational design processes and mentored designers.
Web & Graphics Designer
Link Computer Corporation
Oct 2006 - Jun 2008 (1 year 8 months)
Designed websites, e-commerce experiences, digital marketing campaigns, and print collateral for clients across diverse industries. Partnered directly with clients throughout discovery and delivery.
Education
Degrees, certifications, and relevant coursework
Penn State
Mentorship, UX Design
Activities and societies: Intern Mentor
Mentored UX interns and contributed to collaborative design culture through coaching and design critiques.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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