Nicholas Johnson
@nicholasjohnson1
UX design leader driving measurable business impact through user-centered and AI-enabled experiences.
United StatesWhat I'm looking for
I am a UX design leader with deep experience across B2B, e-commerce, SaaS, loyalty programs, and aviation human factors, currently managing a team at The Home Depot.
I lead and mentor UX designers to deliver production-ready design assets for mobile, app, and desktop, translating strategy into compelling visual stories and aligning cross-functional stakeholders.
My work has driven measurable outcomes including multi-million and billion-dollar impacts: launching Pro Projects and AI List Builder tools, improving Buy It Again MAU by 29%, and contributing to homepage and quoting revenue gains.
I prioritize user-centered research, generative studies, and usability testing while integrating AI into product workflows to simplify planning and decision-making for professional customers.
Experience
Work history, roles, and key accomplishments
Manages a team of UX designers for Pro customers, launching AI-driven features and product improvements that increased Planning Tool visits by 59% and contributed to $7.8B in annual revenue impact. Drove Buy It Again MAU +29% and $62M incremental annual revenue through experience optimizations.
Led design for the Pro Xtra Loyalty launch and created UX assets and prototypes across mobile, app, and desktop that supported an experience generating $1B+ in its first year. Facilitated design sprints and coordinated with agencies and stakeholders to deliver product-ready designs.
Software Interaction Designer
Ipswitch
Jan 2012 - Jan 2014 (2 years)
Designed and iterated user-centered interfaces and interactive prototypes for the WhatsUp Gold network monitoring SaaS, collaborating closely with engineers to meet product requirements and accelerate delivery.
Led flight deck human factors for G650 and G700 programs, delivering research, digital and physical prototypes, and certification support that informed display and control designs foundational to successful aircraft launches.
Education
Degrees, certifications, and relevant coursework
University of Illinois Urbana-Champaign
Master of Science, Aviation Human Factors
Master of Science in Aviation Human Factors focusing on human-centered design and human factors principles applied to aviation systems.
Cornell University
Master of Science, Applied Physics
Master of Science in Applied Physics with coursework and research in advanced physics principles and applied methodologies.
University of Otago
Bachelor of Science (Honours), Physics
Bachelor of Science with Honours in Physics covering foundational and advanced topics in physics and experimental methods.
Availability
Location
United StatesAuthorized to work in
Website
nickj.designPortfolio
nickj.designSalary expectations
Social media
Job categories
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