Open to opportunities

Michael Heroux

@michaelheroux

I’m a UX Lead who turns research and systems thinking into mission-ready digital experiences for teams in Agile environments.

United States

Message

What I'm looking for

I’m looking to lead UX strategy and delivery in Agile/SAFe teams—pairing ethical, accessibility-first research with systems thinking. I want to mentor designers, shape design standards, and help AI/data-driven products succeed with measurable UX impact.

I’m a UX Lead with 20+ years designing end-to-end digital experiences across web, mobile, and native applications. I’ve supported a defense-adjacent software firm delivering mission-critical solutions and bring a strong sense of design responsibility to every engagement.

I set UX vision, standards, and delivery strategy for cross-functional teams working in Agile/SAFe environments. I combine systems thinking with human-centered research—stakeholder interviews, usability testing, co-creation workshops, and field research—to translate user insights into mission and business value.

I’m known for building momentum through design leadership and mentoring, helping UX researchers, interaction designers, and service designers grow while maintaining accessibility and ethical research practices across the design lifecycle. I also use journey mapping and service-blueprint thinking to connect the product story to the right delivery process.

Recently, I guided cross-functional teams around agentic AI and data-driven interfaces, presented on the ethical implications of AI use in UX, and designed Figma-based experiences that supported major contract outcomes. I’m eligible to obtain and maintain a DoD Secret/Top Secret clearance, and I’m excited to bring that same clarity and craft to the next mission.

Experience

Work history, roles, and key accomplishments

Current

Owner / General Contractor

Current

Datum Eleven, LLC

Jul 2024 - Present (2 years)

Managed residential construction projects end-to-end, including planning, budgeting, client relationships, and delivery. Strengthened project ownership, stakeholder communication, and cross-trade coordination.

General Contracting Project Planning Budgeting Client Relationship Management

UI/UX Architect Manager

PwC

Aug 2023 - Jun 2024 (10 months)

Set UX vision and design direction for agentic AI and data-driven interfaces, guiding cross-functional UI/UX, Product, QA, and Engineering teams within an Agile delivery model. Presented on ethical implications of AI use in UX and designed Figma interfaces and wireframes for PowerBI and a productivity application, supporting a $25M contract win and a 50% contract extension.

UX Strategy Design Direction Agile Delivery Agentic AI Cross Functional Collaboration Figma Wireframing Power BI Design Systems

UX/UI Product Manager

Ambry Genetics

Jun 2022 - May 2023 (11 months)

Led and mentored a team of in-house and contract UI/UX designers, driving human-centered product design from concept through production. Increased team productivity 35% by overseeing a comprehensive Figma design system and conducted heuristic evaluations and usability studies while optimizing the UX using behavioral analytics and KPIs.

Mentoring Design Systems Figma Heuristic Evaluation Usability Studies Usability Testing Behavioral Analytics KPIs Journey Mapping

UX/UI Product Manager

Mile Two

Mar 2018 - Jun 2022 (4 years 3 months)

Set UX vision and delivery strategy for a defense-adjacent software firm, managing and mentoring an 18-person design team and leading a Community of Practice focused on continuous learning and design standards. Partnered with Product, Engineering, QA, DevSecOps, and AI/ML teams to deliver within Agile/SAFe frameworks, leveraging journey maps and service-blueprint thinking; also co-authored Chapter

UX Strategy Design Leadership Mentoring Community Of Practice (CoP)Agile SAFe Sprint Reviews Iteration Planning Journey Mapping Service blueprints Cross Functional Collaboration DevSecOps Adobe XD UX Delivery

LEAD UX DESIGNER

DXC Technologies

Oct 2013 - Mar 2018 (4 years 5 months)

Led UX initiatives for enterprise and customer-facing applications across web and mobile platforms, balancing user needs, operational requirements, and business goals. Conducted usability testing and stakeholder workshops, created prototypes and UX recommendations, and improved conversion-related workflows and customer satisfaction with measurable outcomes aligned to ROI and operational efficiency