Open to opportunities

Erin Eaman

@erineaman

Message

Senior product design and user research leader driving transformational CX and design systems.

United States

Message

What I'm looking for

I seek senior leadership roles where I can scale design teams, embed research-driven product strategy, and drive inclusive, AI-augmented CX that delivers measurable business impact.

I am a strategic design and customer experience executive who builds scalable design ecosystems and leads cross-disciplinary teams to deliver measurable business outcomes for Fortune 100 companies and consultancies.

I have generated multimillion-dollar revenue opportunities, secured innovation funding, and driven major engagement and ROI improvements through human-centered design, journey optimization, and unified design systems.

I am committed to AI-augmented, accessible, and inclusive design, embedding research and data-driven insights into product strategy while coaching teams, facilitating executive workshops, and aligning design with governance and product priorities.

Experience

Work history, roles, and key accomplishments

Current

Director of UX & Design

Current

Artichokemedia

Jan 2024 - Present (1 year 8 months)

Lead the firm's UX consulting and creative strategy, generating $1.5M in new revenue opportunities through tailored UX-focused pitches and advising clients on digital transformation and brand experience.

UX Strategy Product & Design Business Development Design Systems Interaction Design Human Centered Design Prototyping

Executive Director of UX & Design

JPMorgan Chase

Sep 2022 - Jan 2024 (1 year 4 months)

Directed end-to-end UX and design strategy across Small Business and Growth portfolios, increasing customer engagement by 25% and reducing credit card launch timelines by 75% via rapid A/B testing and workflow tooling.

UX Strategy A B Testing Agile)Design Thinking Roadmapping Visual Design

Creative Director

State Farm

Mar 2019 - Sep 2022 (3 years 6 months)

Directed an 8-person UX team to modernize personalization and self-service, boosting registration success from 40% to 98%, cutting email production time by 50%, and unifying design systems for 2,500 employees and 20,000+ agents.

Team Leadership UX Design Design Systems Onboarding

UX/UI Studio Design Lead

Anthem

Oct 2015 - Jun 2018 (2 years 8 months)

Established Anthem's innovation studio and led UX strategy that secured $8M+ in funding and delivered $82M in projected 5-year gains with a 551% ROI and 35% engagement lift for the Small Group storefront.

Service Design Design Leadership Workshop Facilitation Prototyping UX Research