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@treygregory
Results-driven UX/UI Graphic Designer and Customer Experience Research Strategist.
United StatesWith over 10 years of experience in user-centered design and data-informed digital strategies, I am a results-driven UX/UI Designer and Customer Experience Research Strategist. My expertise lies in qualitative research methodologies, survey analysis, and data synthesis, which I leverage to deliver strategic business insights and actionable recommendations. I excel in remote research coordination, user journey mapping, and cross-functional collaboration, ensuring that user research translates into measurable business outcomes through human-centered design principles.
In my current role as a Senior UX Strategy Consultant and User Researcher, I have led over 50 remote user interviews and stakeholder sessions, significantly improving user satisfaction across various digital platforms. My ability to develop comprehensive user segmentation briefs utilizing behavioral analytics has resulted in enhanced user engagement metrics. I am passionate about implementing design thinking methodologies and facilitating workshops that align business objectives with user needs, ultimately driving product strategy decisions that lead to improved task completion rates.
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Work history, roles, and key accomplishments
Remote Clients
Jan 2020 - Present (5 years 10 months)
Led 50+ remote user interviews and stakeholder sessions, driving product strategy decisions that improved user satisfaction across multiple digital platforms. Developed comprehensive user segmentation briefs utilizing behavioral analytics and demographic data, resulting in enhanced user engagement metrics.
Events & Conferences Industry
Jan 2018 - Dec 2020 (2 years 11 months)
Transformed participant feedback into data-driven action plans using advanced visualization techniques and statistical analysis, improving event satisfaction scores. Designed comprehensive research frameworks and strategic reports supporting multi-stakeholder decision-making across 15+ concurrent projects.
Freelance Consulting
Jan 2014 - Dec 2018 (4 years 11 months)
Successfully delivered 150+ design projects for diverse client portfolio, achieving high client satisfaction rates and strong repeat business. Conducted in-depth user research including interviews, surveys, and behavioral analysis to inform design decisions, resulting in improved user engagement metrics.
Various Organizations & Creative Agencies
Jan 2012 - Dec 2014 (2 years 11 months)
Synthesized complex survey data and interview findings into strategic recommendations, contributing to improved client satisfaction and retention. Analyzed user behavior trends across multiple data sources including Google Analytics, social media metrics, and customer feedback platforms.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Graphic Design
Activities and societies: Concentration: Visual Strategy, User-Centered Design, and Research-Based Storytelling. Relevant Coursework: Human-Computer Interaction, Design Research Methods, Information Architecture, Visual Communication Theory
Focused on visual strategy, user-centered design, and research-based storytelling. Relevant coursework included Human-Computer Interaction, Design Research Methods, Information Architecture, and Visual Communication Theory.
Software and tools used professionally
United StatesYou can contact Trey and 90k+ other talented remote workers on Himalayas.
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