Open to opportunities

Trey Gregory

@treygregory

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Results-driven UX/UI Graphic Designer and Customer Experience Research Strategist.

United States

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What I'm looking for

I seek a role that values user-centered design and fosters collaboration, allowing me to leverage my research skills to enhance customer experiences and drive strategic decisions.

With over 10 years of experience in user-centered design and data-informed digital strategies, I am a results-driven UX/UI Designer and Customer Experience Research Strategist. My expertise lies in qualitative research methodologies, survey analysis, and data synthesis, which I leverage to deliver strategic business insights and actionable recommendations. I excel in remote research coordination, user journey mapping, and cross-functional collaboration, ensuring that user research translates into measurable business outcomes through human-centered design principles.

In my current role as a Senior UX Strategy Consultant and User Researcher, I have led over 50 remote user interviews and stakeholder sessions, significantly improving user satisfaction across various digital platforms. My ability to develop comprehensive user segmentation briefs utilizing behavioral analytics has resulted in enhanced user engagement metrics. I am passionate about implementing design thinking methodologies and facilitating workshops that align business objectives with user needs, ultimately driving product strategy decisions that lead to improved task completion rates.

Experience

Work history, roles, and key accomplishments

Current

Senior UX Strategy Consultant & User Researcher

Current

Remote Clients

Jan 2020 - Present (5 years 6 months)

Led 50+ remote user interviews and stakeholder sessions, driving product strategy decisions that improved user satisfaction across multiple digital platforms. Developed comprehensive user segmentation briefs utilizing behavioral analytics and demographic data, resulting in enhanced user engagement metrics.

User Interviews Product Strategy User Segmentation User Behavior Analytics Data Synthesis Product Engagement Metrics Data Visualization Usability Testing

Design Lead & Strategy Advisor

Events & Conferences Industry

Jan 2018 - Dec 2020 (2 years 11 months)

Transformed participant feedback into data-driven action plans using advanced visualization techniques and statistical analysis, improving event satisfaction scores. Designed comprehensive research frameworks and strategic reports supporting multi-stakeholder decision-making across 15+ concurrent projects.

Data Visualization Statistical Analysis Visual Design User Behavior Analysis Project Management Client Management Product Development Stakeholder Management

Senior Visual Communication Designer

Freelance Consulting

Jan 2014 - Dec 2018 (4 years 11 months)

Successfully delivered 150+ design projects for diverse client portfolio, achieving high client satisfaction rates and strong repeat business. Conducted in-depth user research including interviews, surveys, and behavioral analysis to inform design decisions, resulting in improved user engagement metrics.

User Research Interviewing Survey Data Storytelling Project Efficiency Creative Output

Research Coordinator & Data Analyst

Various Organizations & Creative Agencies

Jan 2012 - Dec 2014 (2 years 11 months)

Synthesized complex survey data and interview findings into strategic recommendations, contributing to improved client satisfaction and retention. Analyzed user behavior trends across multiple data sources including Google Analytics, social media metrics, and customer feedback platforms.

Survey Data Synthesis Strategic Recommendations User Behavior Analysis Google Analytics Social Media Metrics Customer Feedback Project Coordination

Education

Degrees, certifications, and relevant coursework

The Art Institute of Charlotte

Bachelor of Arts, Graphic Design

Activities and societies: Concentration: Visual Strategy, User-Centered Design, and Research-Based Storytelling. Relevant Coursework: Human-Computer Interaction, Design Research Methods, Information Architecture, Visual Communication Theory

Focused on visual strategy, user-centered design, and research-based storytelling. Relevant coursework included Human-Computer Interaction, Design Research Methods, Information Architecture, and Visual Communication Theory.