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Gabrielle Richards

@gabriellerichards

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Versatile commerce grad with underwriting and human resource background

Canada

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What I'm looking for

A challenging role in insurance, human resources, business analysis or business development but would consider any challenging business position where I am learning new skills.

I’m a passionate and detail-oriented marketing graduate with a minor in psychology and a certificate in human resource management. My academic background has given me a deep understanding of consumer behavior, communication strategies, and organizational dynamics. I’ve had the chance to put my skills to the test through various roles, which have utilized my abilities to adapt quickly, thrive under pressure, and develop a wide range of skills.

In my previous experience with underwriting analysis, risk assessment, and customer service, I’ve sharpened my decision-making, communication, and public relation skills. I excel in fast-paced environments and enjoy building strong relationships with both clients and colleagues.

I’m eager to bring my diverse skill set and enthusiasm to a new role in human resources, insurance, business analysis, or any challenging business position where I can continue to learn and grow.

Experience

Work history, roles, and key accomplishments

Personal Lines Underwriter 1

Intact Insurance

Apr 2023 - Apr 2024 (11 months)

Responsible for underwriting auto insurance solutions by assessing customer needs and risk factors. Communicated effectively with brokers and ensured compliance with Facility Association guidelines while maintaining service levels.

Underwriting Risk Assessment Customer Service Communication Data Entry Compliance Problem Solving Time Management Team Collaboration Software Systems Data Analysis Research Coding Negotiation Phone Communication Email Support Conflict Resolution Data Processing Systems Attention To Detail Data Collection Problem Analysis Problem Solving And Decision Making Performance Tracking Client Services Insurance Policy Management Multitasking Phone Support Data Integrity Relationship Management Quality Control Service Level Objectives Customer Experience Microsoft Word Microsoft Edge Microsoft Excel Microsoft Teams Microsoft Intune Microsoft PowerPoint Microsoft PowerApps Microsoft SharePoint Microsoft Office 365 Microsoft Office Applications Fast Paced Environment Insurance Systems MS Office Suite Risk Analysis Risk Management Provincial Auto Insurance Email Calendar Organization Calendar Management Skype For Business Administration Data Management

Underwriting Assistant

Intact Insurance

Feb 2022 - Apr 2023 (1 year 2 months)

Provided underwriting support by inputting policy information and assisting underwriters with transactions. Ensured compliance with service levels and contributed to regional audits.

Data Entry Underwriting Communication Compliance Time Management Team Collaboration Problem Solving Customer Service Conflict Resolution Data Analysis Data Processing Systems Customer Support MS Office Suite Risk Analysis Insurance Communication Skills Multitasking Data Management Administration

Customer Service Representative

Medavie Blue Cross

Jun 2021 - Jul 2021 (1 month)

Served as the first point of contact for customer inquiries, addressing needs and processing applications related to health services. Ensured timely follow-up and quality service.

Customer Service Communication Problem Solving Time Management Conflict Resolution Phone Support Phone Communication Phone Email Chat Support

Human Resources Coordinator

Paladin Security

Nov 2019 - Mar 2020 (4 months)

Managed the full cycle recruiting process and ensured compliance with statutory requirements. Coordinated training and development, and administered employee benefits.

Recruitment HR Management Compliance Communication Payroll Data Management Reporting Employee Relations Conflict Resolution Full Life Cycle Recruiting HR Training Inventory Benefits Employee Development Employee Onboarding Employee Engagement Employee Experience Employee Retention Employee Communications Employee Lifecycle Presentation Skills Public Relations Relationship Development Google Docs Applicant Tracking Systems Onboarding Gmail Calendar Management Calendar Organization Calendar Building Organizational Skills Accounting Management Fast Paced Environment Microsoft Teams Performance HR Software HR Processes Compliance Management Travel HR Administrator Administrative Work Microsoft Word Microsoft Excel Microsoft PowerPoint Access OneNote HR Operations Management HR Operations HR Administration Operations Project Management Email Email Support Email Communication HR Analytics Multitasking

HMR Clerk

Atlantic Superstore

Apr 2017 - Oct 2018 (1 year 6 months)

Provide excellent customer service, stock and maintain product displays, and ensure accurate scanning and inventory management. Set up promotions, keep areas tidy, and adhere to health and safety standards.